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Topic # 103407 6-Jun-2012 17:51
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I just moved from a Reseller of Telecom -> Telecom itself (new Sim Card) and everything is working fine except everyone who calls me their phone number comes up as "Unknown". (so I cannot work out who is calling me)

Anyone got any ideas what Telecom have to change/fix to make it work :-)





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  Reply # 636869 6-Jun-2012 18:32
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It's probably a problem with your phone rather than an account issue. What sort of phone do you have?

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  Reply # 636881 6-Jun-2012 18:56
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Ring *123, it is probably missing the caller display service.

 
 
 
 


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  Reply # 637123 7-Jun-2012 09:03
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*123 is for mobile. You probably mean 123 :)

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  Reply # 637133 7-Jun-2012 09:15
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Ask the support team to check CLIP

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  Reply # 637169 7-Jun-2012 09:59
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I had similar problem when I had more than 1 entry for contacts, after copying to/from Sim to phone.
Try cleaning up contacts.. on my N8 with Ovi it will merge/delete for me.

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  Reply # 637171 7-Jun-2012 10:02
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The calling number is not getting passed to the handset from the network

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  Reply # 637198 7-Jun-2012 10:38
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Got an iphone? Have you installed the carrier file for Telecom. Settings, general, Software Update/about from memory. It should prompt you to install.



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  Reply # 637211 7-Jun-2012 11:04
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andyb: Got an iphone? Have you installed the carrier file for Telecom. Settings, general, Software Update/about from memory. It should prompt you to install.


Yes I have an iPhone.. (and yes I know what I'm dong :-) ) CID works with another Telecom SIM Card and Vodafone SIM Card :-)

Thanks




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  Reply # 637228 7-Jun-2012 11:21
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Rang them up and they forgot to add the CLID service on the Account :-) (as Johnr said)



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  Reply # 637230 7-Jun-2012 11:24
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Kyanar: *123 is for mobile. You probably mean 123 :)


Faults is actually 120

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