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Ultimate Geek
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Topic # 112532 11-Dec-2012 21:51
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My telecom broadband is down again (in Henderson). No ppp but has ADSL signal. Doesn't look good. Router reboot does not help.

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Master Geek
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  Reply # 730852 11-Dec-2012 21:54
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I knew it can't have been just me lol, seems like same as early this morning :/




If you have to run heating in winter, you don’t own enough computers.




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  Reply # 730861 11-Dec-2012 21:57
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It is frustrating, was half way thru an article about Windows 8 and then connection lost.

Arrrrrrrrrrrrrrrr

 
 
 
 


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Uber Geek
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  Reply # 730865 11-Dec-2012 22:00
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Me too!



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  Reply # 730869 11-Dec-2012 22:01
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Joseph, where are you located?

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Master Geek
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  Reply # 730876 11-Dec-2012 22:03
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Awkward how their call centre suddenly cut me off now all their numbers are simply engaged... :/




If you have to run heating in winter, you don’t own enough computers.


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  Reply # 730877 11-Dec-2012 22:04
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As per the other thread.

I too have the same problem and am trying to find out the story and an approx ETR.

I have a nasty feeling it's the same issue as this morning, since I have seen tweets that other ISPs are impacted too.

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  Reply # 730878 11-Dec-2012 22:04
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Gone in Hamilton too.




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Geek


  Reply # 730883 11-Dec-2012 22:05
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Me too, in Albany at the moment. Happened pretty much at 9:45pm too. It was out last night from about 1am until 8am-ish!!

Telecom tier 1 support had hundreds of calls she said last night and don't even get someone to work on it until after 7am. Fair enough it's one person but that many and they won't sort out a probably simple authentication issue on their end? Now I'm on hold to speak to tier 1 - their recording said it was resolved. not so. And they will keep me on hold another hour so that tier 2 can go home for the night and not have to escalate it until the next day with yet another 8hrs without Internet.

I'm only holding on in the hopes I can convince tier 1 to escalate and solve it before they take off for the whole night and leave us on the dark side of the moon in this internet blackout... grr

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Master Geek
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  Reply # 730884 11-Dec-2012 22:05
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I'm invercargill ;)




If you have to run heating in winter, you don’t own enough computers.




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  Reply # 730885 11-Dec-2012 22:05
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I think the call centre queue was overflowing so your call got cut off.

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  Reply # 730888 11-Dec-2012 22:06
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No Telecom ADSL Takapuna North Shore

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  Reply # 730890 11-Dec-2012 22:07
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+1 in Blockhouse Bay in Auckland. Thank god for the Vodafone personal hotspot.

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Master Geek
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  Reply # 730891 11-Dec-2012 22:08
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Me too in Blockhouse Bay

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Ultimate Geek
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  Reply # 730892 11-Dec-2012 22:08
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again......

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  Reply # 730894 11-Dec-2012 22:09
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Ah man, would hate to be the techs trying to fix it.





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