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123 posts

Master Geek

#115944 12-Apr-2013 18:00
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I got this far via the web page
Interactive guide - how to top up on XT?If you would rather view this information in a table please see How to Top up on XT.First select the type of device you have:
First select the type of device you have: XT mobile or Smartphone iPad / Tablet Data - TStickHow would you like to Top Up?
How would you like to Top Up?Credit cardBy calling (you will need a credit card or a Voucher)Are you topping up:
Are you topping up:the mobile you're calling from?someone else's mobile?Call *333 and follow the prompts.

Call *333 and follow the prompts.Great job, you're sorted!
However, I now need to know what all the prompts are via *333 to topup via Credit Card.

I have moved my wife (who is developing a cognitive form of dementia) to a prepay phone to manage her calling after she racked up a $600 monthly bill by using her mobile , so I need to have a step by step of all the prompts and responses required.

I can then create a instruction sheet for her to do her own topups herself, when she runs out of credit.

She will then be able to see a) how much it is costing her/us and also b) hopefully limit her calling.

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613 posts

Ultimate Geek

Lifetime subscriber

  #798558 12-Apr-2013 18:31
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I think it is easier to top up using your PC or smartphone, using a credit card.

From a PC, go to

From a smartphone, go to

You can even top up someone's else Telecom prepay account.

1581 posts

Uber Geek

  #798616 12-Apr-2013 22:00
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I would suggest you check out

They are effectively a brand of telecom prepay who run a weekly billing sequence. Their Ussd codes work well for checking credit remaining, usage etc. To boot they offer attractive calling packages like 60mins per week for $4.

Just a heads up, so you may end up spending less and she might get the talking she craves!


123 posts

Master Geek

  #799725 15-Apr-2013 16:36
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So there is no Telecomer on here willing to help with a "step by step"

28956 posts

Uber Geek

Biddle Corp
Lifetime subscriber

  #799736 15-Apr-2013 17:01
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KiwiTT: So there is no Telecomer on here willing to help with a "step by step"

I don't have a Telecom SIM now so can't..

But I guess the most obvious question is why you're wanting to take the difficult approach? Using the web interface either on a PC or phone is a million times easier. As it seems you're wanting to simply the process I would have assumed this would be the approach you would want to take.

42 posts


  #799752 15-Apr-2013 17:30
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Just had a listen and wrote it down for you..

...To top up, or get information on your account, press 1….
    Press 1

To Top Up by voucher or credit card press  press 1.
To find out when your balance will expire, press 2
Or to find out when your plan Extras will expire, press 3.
    Press 1

To make a topup on the phone you are calling from now press 1
To make a topup on tanother prepaid phone press 2
    Press 1

To top using a Voucher, press 1,
Or to top up using risk free with your credit card, press 2.
    Press 2

Please select the amont To top up by
For  $10, press 1
by $20, press 2
by $40, press 3
by $60, press 4
Or to tell us how much you would like to topup by, press 5

Please enter your credit card numbrt followed by the hash (#) key

123 posts

Master Geek

  #800349 16-Apr-2013 17:15
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^ Thank you.

This is excellent!!!

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