Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




1420 posts

Uber Geek

Trusted

# 13292 2-May-2007 15:55
Send private message

Has anyone tried the new 123 Telecom automated service? It does actually work quite well but it takes a bit to get through the options it certainly feels odd talking to a virtual operator. I had a fault with my phone went through the options, after waiting 10 minutes I had to hang up to take another call. I then phoned 123 and rather than going through the process again I simply pressed '0' about 7 times. Hey presto a real, live operator answered immediately!

Create new topic
Hawkes Bay
8477 posts

Uber Geek

Mod Emeritus
Trusted
Lifetime subscriber

  # 69239 2-May-2007 16:06
Send private message

I am a reasonable, logical, I.T. literate person...

But...

When i encountered the system for the first time last week, after several minutes I was swearing at it, and mashing the keypad.

Very frustrating.







2366 posts

Uber Geek

Trusted
Spark

# 69243 2-May-2007 16:27
Send private message

Interesting, with most Telecom IRV's, if you press numbers that are 'not one of the choices we are offering here', you usually end up with 'Thank you for calling Telecom, good bye' or something similar.

I'll have to try the Zero out on this one tho!

nzbnw







 
 
 
 


28263 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  # 69244 2-May-2007 16:37
Send private message

What a shame TCL don't have a similair feature!


Nate wants an iphone
3906 posts

Uber Geek

Mod Emeritus
Trusted
Lifetime subscriber

  # 69251 2-May-2007 17:43
Send private message

I find the new system 'ok' for most things... still a few issues, particularly with mobile broadband which a lot of the time end up at the wrong place.






webhosting |New Zealand connectionsgeekzone IRC chat
Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!


4324 posts

Uber Geek

Mod Emeritus
Trusted
Lifetime subscriber

  # 69259 2-May-2007 18:06
Send private message

Well I don't like it, it asked me what my issue was and I told it that i had an issue with my voicemail and it tried confirming that I wanted to cancel my account! Needless to say what followed was not rated below R

3000 posts

Uber Geek

Trusted

  # 69310 2-May-2007 21:28
Send private message

It's bad, A very bad move from Telecom's point.

If you call in a loud area it just thinks you are saying things,
It rabbles on that you should really be calling *333 for 20 seconds
It misunderstands you always unless I speak in a fake Australian accent.
The voice is really grating and plastic and we have has so many pokes at the mannerisims to the point of recording it then re-arranging it.. "ti get your mow-byle balances"
If it misunderstands you (which it always does) it will always dump you to 123, not "faults" if you happened to dial 120.

BUT!!!!!!

If you swear at it, it will either dump you through to 123 or you finally get the change to "let's try this a different way, using the numbers on your telephone keypad, please select the options you wish" just like the old days!!!!! OMG

What was wrong with the old method!!!!!  nothing. BAD move Telecom.

3000 posts

Uber Geek

Trusted

# 69311 2-May-2007 21:28
Send private message

Did I mention it was bad? or more like Bad Bad Bad?

 
 
 
 


22505 posts

Uber Geek

Trusted
Subscriber

  # 69615 5-May-2007 16:24
Send private message

Its worked fine every time I have called. The voice on it still talks too slowly tho, guess it has to cope with the less able portion of the population, and having it ask "do you want me to talk slowly for you?" might annoy a few more people ;)  




Richard rich.ms

223 posts

Master Geek


  # 69635 5-May-2007 18:53
Send private message

I think that Auckland Co- Op cabs has a system like that. I'm not sure though. If it is the same one, then the cab companies one seems to work well for me. I like it.

Although, it is Telecom, but from what I've read on other GZ forums about Vodafone's service lately, even if this Telecom system didn't work, it would still be better than Vodafone's live operator service.




Can't beat the burble of that American V8. Ohh yea!

460 posts

Ultimate Geek
Inactive user


  # 69993 8-May-2007 23:15
Send private message

Well one thing is certain, it doesn't understand "boobs". I tried to vary it with "boobies" but that didn't work either. In the end I gave up & asked for moving addresses or something.

On a related note: Have you guys used the new automated point of sale machines at Pak & Save? They are cool. You touch the screen to do stuff and scan your own food items. It's full of sensors and it can tell that you have put eg a can of cat food in your bag in instead of the toothpaste you just scanned.

I'd be easy to just not scan stuff except for the guard standing watch. It's a pretty neat system. Gives you change and everything.


4324 posts

Uber Geek

Mod Emeritus
Trusted
Lifetime subscriber

# 69995 8-May-2007 23:40
Send private message

weblordpepe: Well one thing is certain, it doesn't understand "boobs". I tried to vary it with "boobies" but that didn't work either. In the end I gave up & asked for moving addresses or something.

Why am I not surprised you of all people tried that?

223 posts

Master Geek


  # 70014 9-May-2007 10:37
Send private message

weblordpepe:
On a related note: Have you guys used the new automated point of sale machines at Pak & Save? They are cool. You touch the screen to do stuff and scan your own food items. It's full of sensors and it can tell that you have put eg a can of cat food in your bag in instead of the toothpaste you just scanned.

I'd be easy to just not scan stuff except for the guard standing watch. It's a pretty neat system. Gives you change and everything.



These seem to be popping up all over the western world (not sure about the east). I saw a Fox News Extra on this kind of system the other day on Fox. I think that this would make buyinh 20 items or less much faster than having to go into the long checkout lines as it wouldn't take long to scan 20 items plus you would never get an awkward cashier to deal with.






Can't beat the burble of that American V8. Ohh yea!

Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Logitech introduces new Made for Google keyboard and mouse devices
Posted 16-Oct-2019 13:36


MATTR launches to accelerate decentralised identity
Posted 16-Oct-2019 10:28


Vodafone X-Squad powers up for customers
Posted 16-Oct-2019 08:15


D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31


Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36


2degrees Reaches Milestone of 100,000 Broadband Customers
Posted 1-Oct-2019 09:17


Nokia 1 Plus available in New Zealand from 2nd October
Posted 30-Sep-2019 17:46


Ola integrates Apple Pay as payment method in New Zealand
Posted 25-Sep-2019 09:51


Facebook Portal to land in New Zealand
Posted 19-Sep-2019 18:35



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.