Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

314 posts

Ultimate Geek

#144251 12-May-2014 18:45
Send private message

Hi there, I was speaking to the Telecom live chat staff, about shipping out a VDSL modem, but they wanted $149.

We currently have the Technicolor modem, and I'm sick of it.


It always disconnects, at the worst possible time, speeds are slow, it's slow over wireless, and I have several 8.1 machines in the house, which I had to manually specify DNS settings for, but whenever I make a modification to the network settings, I always have to reenter the DNS settings, yes while it's a quick adjustment, it can be an annoyance if it has to be done repeatedly.


Since Telecom issued these modems, which that issue, surely they'd be able to send a modem which has the issue resolved free of charge?



Create new topic
5772 posts

Uber Geek

Lifetime subscriber

  #1042561 12-May-2014 18:45
Send private message

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.



If you are posting regarding DSL speeds please check that



- you have reset your modem and router



- your PC (or other PCs in your LAN) is not downloading large files when you are testing


- you are not being throttled by your ISP due to going over the monthly cap



- your tests are always done on an ethernet connection to the router - do not use wireless for testing



- you read this topic and follow the instructions there.



Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:



- Your ISP and plan



- Type of connection (ADSL, ADSL2, VDSL)



- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)



- Your general location (or street)



- If you are rural or urban



- If you know your connection is to an exchange, cabinet or conklin



- If your connection is to a ULL or wholesale service



- If you have done an isolation test as per the link above



Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.



A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.



I recommend you read these two blog posts:



- Is your premises phone wiring impacting your broadband performance? (very technical)



- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

1948 posts

Uber Geek
Inactive user

  #1042691 12-May-2014 21:59
Send private message

Do you have VDSL, or ADSL?

If you have ADSL then the TG582N works fine with Windows 8.1.. If you have VDSL, send me an email "pl at" and I will see what I can do.


314 posts

Ultimate Geek

  #1042723 13-May-2014 00:01
Send private message

Thanks for the reply.




Email sent, sorry should've been clearer.


Yes we do have VDSL, and our modem is a TG589vn. Man I hate that thing.

311 posts

Ultimate Geek

  #1043163 13-May-2014 18:25
Send private message

Yeah not keen on our technicolour one either, hoping no one else here gets 8.1 and comes crying to me it doesn't work :/

If you have to run heating in winter, you don’t own enough computers.

1644 posts

Uber Geek

Lifetime subscriber

  #1043173 13-May-2014 18:50
One person supports this post
Send private message

I just rung up about our Technicolor vdsl modem and the problems I was having with it and the multiple 8.1 machines in our house and they sent out a courier bag for the Technicolor to send back to them and sent me the Huawei one , its much better and a lot more versatile with with being able to control it with port forwarding etc.
Good on Telecom for resolving the problem in one call.

Ding Ding Ding Ding Ding : Ice cream man , Ice cream man

Create new topic

Twitter and LinkedIn »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Withings launches three new devices to help monitor heart health from home
Posted 13-Feb-2020 20:05

Auckland start-up Yourcar matches new car buyers with dealerships
Posted 13-Feb-2020 18:05

School gardens go high tech to teach kids the importance of technology
Posted 13-Feb-2020 11:10

Malwarebytes finds Mac threats outpace Windows for the first time
Posted 13-Feb-2020 08:01

Amazon launches Echo Show 8 in Australia and New Zealand
Posted 8-Feb-2020 20:36

Vodafone New Zealand starts two year partnership with LetsPlay.Live
Posted 28-Jan-2020 11:24

Ring launches indoor-only security camera
Posted 23-Jan-2020 17:26

New report findings will help schools implement the digital technologies curriculum content
Posted 23-Jan-2020 17:25

N4L to upgrade & support wireless internet inside schools
Posted 23-Jan-2020 17:22

Netflix releases 21 Studio Ghibli works
Posted 22-Jan-2020 11:42

Vodafone integrates eSIM into device and wearable roadmap
Posted 17-Jan-2020 09:45

Do you need this camera app? Group investigates privacy implications
Posted 16-Jan-2020 03:30

JBL launches headphones range designed for gaming
Posted 13-Jan-2020 09:59

Withings introduces ScanWatch wearable combining ECG and sleep apnea detection
Posted 9-Jan-2020 18:34

NZ Police releases public app
Posted 8-Jan-2020 11:43

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.