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122 posts

Master Geek

# 151934 10-Sep-2014 15:04
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One of our employees is a home based. We gave him a Ricoh Aficio MP C305SPF and its set up on his own internal network as scan to email using the Xtra SMTP details.

This has stopped working recently in line with the discontinuation of the

The screenie below is what is currently was the set up. Anyone have a scooby as to what the new details I would put in are so I can get this working again? He does have his own personal Xtra account and that was being/can be used to authenticate.

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15172 posts

Uber Geek

  # 1125826 10-Sep-2014 15:27
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Phone spark as they should be able to give you the new settings. The new SMTP server address will be

464 posts

Ultimate Geek

  # 1125914 10-Sep-2014 16:35
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The new server requires SSL/TLS which most older MFP's don't support.

I have had to convert a few clients to scan to folder. Office 365 supports mail relay now so you can get that setup as an option if you use them for email.



374 posts

Ultimate Geek

  # 1126528 11-Sep-2014 13:57
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SMTP Server Name:
SMTP Port No.: 465
SMTP Authentication: On
SMTP Auth. Email Address: (Xtra Email Address)
SMTP Auth. User Name: (Xtra User Name)
SMTP Auth. Password: (Xtra Email Password)
SMTP Auth. Encryption: SSL (not sure what options are in there - Auto Select may work)

Current Phone:
- Android: Samsung SM-G900F Galaxy S5 (XT)
- Win Phone 8: Samsung ATIV S (XT)

Current Tablet:


- Acer Iconia 7" Android Tablet


Twitter: qraider

122 posts

Master Geek

  # 1126535 11-Sep-2014 14:03
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I got the answer for anyone else that may want it.

464 posts

Ultimate Geek

  # 1126684 11-Sep-2014 18:22
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That will only work if you have a newish MFP that supports TLS/SSL

122 posts

Master Geek

  # 1126685 11-Sep-2014 18:23
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It worked.

464 posts

Ultimate Geek

  # 1126686 11-Sep-2014 18:25
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Cool so yours supports SSL/TLS then. A lot have the option to turn it on but don't have a certificate loaded and it just fails without being clear about why. Just an FYI for those who encounter problems getting it to work.

The Microsoft 365 relay feature doesn't require SSL/TLS.


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