I've been involved in a lot of residential and business UFB deployments with both Spark and another large telco. The former has routinely:
- Shipped the router within 1-2 working days without fail
- Router always arrived pre-configured and fully operational
- When a slipup occurred due to a mistake by the LFC, Spark pressed the issue with them that same day and the issue was rectified within 24 hours
- Installation co-ordination was excellent and the service provisioned within the given timeframe.
- Billing transition was seamless between the ADSL2 and UFB products
- CSR's were responsive and answered technical queries quickly and efficiently.
Compare that to the latter who:
- Took 2.5-3 weeks to ship the router
- Router had to be configured from scratch
- Cut the copper voice & data circuits before the UFB service was operational leaving the customer with no voice or data services
- Billed the customer from the date the order was placed, rather than when service was enabled
- CSR's frequently didn't have any technical knowledge around the UFB. Escalation required very long periods of time on hold.
Well done Spark!