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428 posts

Ultimate Geek

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#170882 29-Mar-2015 17:26
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I have a customer who decided, at the suggestion of a Spark Business rep, to transfer all their phone & internet services from Orcon to Spark.

They called me when their e-mail stopped.  Now it seems their domain name has moved to Spark (or Melbourne IT) and has a status of "pending release".  The DNS is not working as a DNS lookup shows no records.

Spark support say they have escalated the issue to Melbourne IT, whose support appears to be based in the US, but it's been more than 4 business days now (6 days if you include the weekend)  and repeated calls have got us nowhere.

I would like to obtain the UDAI and transfer the domain name to Metaname where I can easily manage the DNS but Spark say they can't generate the UDAI while the domain has a "pending release" status.

If there's any possibility that one of the Spark people here are able to lend a hand with this it would be greatly appreciated.

(Edit: Formatting)

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15443 posts

Uber Geek


  #1273024 29-Mar-2015 18:37
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You have been given incorrect information, as I believe you CAN generate a UDAI when the domain is in pending release. It is a worry if they told you that, and they don't know these rules. Have you got an email that days that?  I believe Spark subcontracts out to  Melbourne IT, which is the same as Domainz, so you should contact them,0800 366 2469  . The UDAI has to be provided within a reasonable period of time, which is probably within a 1-2 days during business hours. You should contact the Domain Commissioner if you are having problems at www.dnc.org.nz



428 posts

Ultimate Geek

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  #1273160 30-Mar-2015 08:22
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Thanks mattwnz.  I'll try calling that number this morning.

 
 
 
 




428 posts

Ultimate Geek

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  #1273547 30-Mar-2015 17:13
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Finally got some action from Melbourne IT.  Domain now working again.

A week to transfer a domain from Orcon to Spark.  Sheesh.

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