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Chorus NZ

  Reply # 1328492 20-Jun-2015 21:13
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I never received any documentation either and have had confusion with the leading zeros.  Have now changed my Uniden Cordless, thanks for the advice!  Never had Caller ID before and pleased it's free and to see the reduced rates of Fibre Smartphone services.

PS: I have had massive issues changing speed and over to the Fibre Landline.  The Spark Downer tech never showed up, so I did everything myself.  But as per others, think I was in the chasm between the old Copper installs and before the progressive migration.  All sorted now though and I'm very pleased the Accelerate plans have been deployed by Spark.

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  Reply # 1328788 21-Jun-2015 19:32
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"The Spark Downer tech never showed up"

Shouldn't you of all people be able to find out about the tech visit? Or does Spar employ contractors directly to do these voice swaps?

 
 
 
 


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  Reply # 1328796 21-Jun-2015 19:43
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Amosnz: I've recently found and disabled this setting on my Uniden set too.  For me the caller ID still worked correctly, but adding a new caller to the phone book would require retyping the number to get rid of the preceding 0.
Menu - Global Setup - Insert 0 - Off is where mine was.


Thanks so much. 

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Chorus NZ

  Reply # 1328818 21-Jun-2015 20:16
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chevrolux: "The Spark Downer tech never showed up"

Shouldn't you of all people be able to find out about the tech visit? Or does Spar employ contractors directly to do these voice swaps?


Yes they do.

The Chorus changes went through fine.

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  Reply # 1329154 22-Jun-2015 12:09
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How are your VOIP Landlines performing as opposed to the copper? Do you notice any degraded performance? In terms of voice breaking up and cracking noise?

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  Reply # 1329156 22-Jun-2015 12:11
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We don't use the phone much, but haven't noticed any difference in call quality over the copper.  Added bonus of getting CallerID as part of the line, and I'm happy.
Edit - 500th post! 

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  Reply # 1329159 22-Jun-2015 12:13
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That is good to hear. Although I am having significant drop in quality of the call. The other end can hardly hear us in one sentence. There is always a cracking sound on the line. I am trying to log a fault and being bounced around between teams. 

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  Reply # 1329162 22-Jun-2015 12:14
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Are you still using your in-house copper cabling between the ONT and the jackpoint the phone connects to?  My cordless phone is plugged directly into the ONT, so I am no longer using any copper cabling in the walls.  Feels good :)

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  Reply # 1329165 22-Jun-2015 12:17
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GregV: Are you still using your in-house copper cabling between the ONT and the jackpoint the phone connects to?  My cordless phone is plugged directly into the ONT, so I am no longer using any copper cabling in the walls.  Feels good :)


Yes, my tech has installed a splitter from ONT to the Copper Point and he ensured all my existing copper jacks work. 

So, yes I am using my existing copper internal wiring. I should maybe try without it? 

Pic here
Click to see full size


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  Reply # 1329168 22-Jun-2015 12:19
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I'd definitely recommend plugging your phone directly into POTS1 on the ONT to test, bypassing any other wiring.

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  Reply # 1329171 22-Jun-2015 12:20
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GregV: I'd definitely recommend plugging your phone directly into POTS1 on the ONT to test, bypassing any other wiring.


Thanks, will do tonight and post results. 

Also have a Zero showing up on caller ID - which I will try the suggestion posted here and advise. 

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  Reply # 1329172 22-Jun-2015 12:22
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You should find the Zero option works - it did for me.  It looks like Uniden's default for NZ is to have this enabled.
Has he just used that ADSL splitter/filter to change the plug type from an RJ11 to a BT?  Can't see why that would be needed

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  Reply # 1329174 22-Jun-2015 12:24
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GregV: You should find the Zero option works - it did for me.  It looks like Uniden's default for NZ is to have this enabled.
Has he just used that ADSL splitter/filter to change the plug type from an RJ11 to a BT?  Can't see why that would be needed


Yep, he used a ADSL Filter to wire from ONT to RJ11 jack. Maybe the filter is faulty? I will try few options tonight and confirm. 



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  Reply # 1329333 22-Jun-2015 15:16
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maxeon:
Yep, he used a ADSL Filter to wire from ONT to RJ11 jack. Maybe the filter is faulty? I will try few options tonight and confirm. 


Sounds like he didnt do his job right then. Was the copper disconnected at the old point of entry properly? Not just left to sit in a water filled external box etc?




Richard rich.ms

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  Reply # 1329338 22-Jun-2015 15:18
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richms:
maxeon:
Yep, he used a ADSL Filter to wire from ONT to RJ11 jack. Maybe the filter is faulty? I will try few options tonight and confirm. 


Sounds like he didnt do his job right then. Was the copper disconnected at the old point of entry properly? Not just left to sit in a water filled external box etc?


I have checked outside and the box is sealed. He did mention that he is taking out copper now and connecting the VoIP to copper internal. 

The way he back fed from ONT to ETP is using the existing RJ11 jack point beside the ONT as you can see in the pic. 

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