Poor ADSL speeds in our new house. Neighbours 15x faster

Forums › Spark New Zealand › Poor ADSL speeds in our new house. Neighbours 15x faster

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130 posts

Master Geek

# 1348331 21-Jul-2015 12:41

We moved in around December, so it's been like this for a while. There will be a ticket in the system for the tech to come onsite.

It's rural, so everyone has electric fences. The closest to the house is the neighbours at the back of the property - about 50M away.

cbrpilot

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# 1348406 21-Jul-2015 15:57

2 people support this post

Your line just does not look healthy.
I would suggest giving us a call and go through troubleshooting what the problem is. Most of the time the issue is tracked down to an issue with the home wiring somewhere, and it would be good to eliminate this as the cause of your low connect rate.
That doesn't mean that there isn't an issue on your line that Chorus would need to fix, just what we find the majority of the time - we just can't tell where the fault lies at this time.

My views are my own, and may not necessarily represent those of my employer.

spearsniper

130 posts

Master Geek

# 1349499 21-Jul-2015 20:10

Thanks. Will call tomorrow.

And here are the connection stats from the router:

sbiddle

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# 1349520 21-Jul-2015 21:03

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Your speeds should be a lot higher for that attenuation.

There really are 3 causes - external interference (such as an electric fence), an internal wiring issue in your house, or an external Chorus fault.

While you've mentioned a Chorus issue that doesn't mean the fault isn't in your house - testing this really requires testing at the demark, and at the pillar, which is something the average home owner can't do.

michaelmurfy

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# 1349536 21-Jul-2015 21:42

Are you by any chance on Catley Road? One half of it is in a 20mbit zone whilst the other half is in a 1mbit zone so if you're on the other end you'll be on either older cabling or cabling that runs another route, it is all however connected to the same cabinet. There are a few places in Te Horo like this.

spearsniper

130 posts

Master Geek

# 1351177 24-Jul-2015 14:19

Nope - not on Catley road.

There may be something in the National Broadband map data - do they know something about this? (Yep the no Fibre, VDSL, ADSL, Wireless zone is our house)

Jase2985

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# 1351185 24-Jul-2015 14:24

dont trust the NZRS map yet there are soo many flaws in it at the moment, go off chorus

im guessing you havent sorted this yet then?

maybe PM someone like michaelmurphy your address and see if he can get a better idea of how far you are awy from the equipment and what speeds you should be getting

spearsniper

130 posts

Master Geek

# 1351187 24-Jul-2015 14:27

Yep - taking that with a grain of salt. We obviously do have ADSL albeit it slow, and had wireless confirmed as well.

Will be home at a reasonable time today, so will be able to call Spark to get the ball rolling on getting this sorted.

trig42

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# 1351199 24-Jul-2015 15:03

Either that or offer to pay your neighbours bill and setup P2P wireless.

spearsniper

130 posts

Master Geek

# 1351266 24-Jul-2015 17:47

Ok, lets see how this goes. Call initiated at 16:48. Been on hold for a wee while now - talked to two people, and back on hold again.....

Will update this post with details as they come to hand.

Bit of a muck around - finally got put through to a poor girl who was not sure why broadband has transfered to her department. Well not surprisingly she could not help.

Tidbit of information gleaned from the conversation, was expected speed for our address is 3 - 3.3mbps.

Call ended with me being no more enlightened about what could be causing the slowness.

I suspect I will have to follow up with farmside about the RBI ins and outs.

michaelmurfy

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# 1351269 24-Jul-2015 17:53

spearsniper: Ok, lets see how this goes. Call initiated at 16:48.
Been on hold for a wee while now - talked to two people, and back on hold again.....

Will update this post with details as they come to hand.

From http://chorus.co.nz/maps are you in a 1,5,10 or 20mbit area? You haven't really answered this.

No point in calling your provider to be honest. You're already getting over the regulated spec.

spearsniper

130 posts

Master Geek

# 1351275 24-Jul-2015 18:04

Chorus map says we cannot get internet by any means

Jase2985

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# 1351278 24-Jul-2015 18:13

This one?
https://www.chorus.co.nz/network-upgrade-map

spearsniper

130 posts

Master Geek

# 1351292 24-Jul-2015 18:43

Yup -

sbiddle

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# 1351299 24-Jul-2015 19:23

2 people support this post

If the Chorus map says you can't get coverage it's because your attenuation is too high. Your figures back that up.

Based on that data there isn't anything wrong with your connection - you're actually lucky it's working at all!

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