Every day or two, we lose connection to the internet for between 5 and 10 mins (while we wait for it to re-establish its connection). The PC (Win7) wired to the gateway displays the yellow exclamation mark on top of the network symbol in the system tray and the router status under UFB says "Connecting". The ONT has the power & Optical lights green.
Rebooting the router does not restore the connection reliably but when rebooting the ONT, waiting for the optical indicator to go green and then rebooting the router seems to re-establish the connection more often than not.
I have not identified any event in and around the house that happen at about the same time (lights flickering, phone ringing etc).
1. Has anyone experienced same/similar issues and what was the solution?
2. What information is relevant when investigating this type of problem (are gateway logs useful or not, what level logging should the gateway be set to etc)
3. Does anyone have any other useful ideas that could assist Spark/Chorus is resolving the issue
I would like to have as much information handy as possible before logging the issue.