Overseas traffic failing, local is fine

Forums › Spark New Zealand (including Skinny and BigPipe) › Overseas traffic failing, local is fine

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58 posts

Master Geek

#1414058 26-Oct-2015 18:05

Nice to know I'm not the only one with this weird fault...

While I agree that fibre is install is just a coincidence, wouldn't fibre and xDSL enter the same core network via different edge routers? Then share the same cached content and exit the network via same gateway(s)?

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shk292

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#1414099 26-Oct-2015 20:09

I've been getting similar problems on Slingshot UFB - speedtest is fine, pings seem OK, most websites load quickly but some (telegraph.co.uk probably worst) take ages to load or fail. I keep thinking I've fixed it, but it seems like a game of whack-a-mole. Things tried so far:

updated WiFi drivers on laptop
reset modem/router (Tripleplay)
Changed DNS services from unotelly to slingshot, and manually entered these in laptop IP settings instead of just pointing at router
reset modem
flushed DNS

Problem is, these all seem to fix the problem, but it always comes back. Further complicated by having upgraded to Win 10 about the same time a getting UFB

Struggling to think of what to try next, short of installing wireshark and looking at what is happening in detail

BarTender

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#1414145 26-Oct-2015 21:29

Duane: Nice to know I'm not the only one with this weird fault...

While I agree that fibre is install is just a coincidence, wouldn't fibre and xDSL enter the same core network via different edge routers? Then share the same cached content and exit the network via same gateway(s)?

Nope.. the Chorus copper network is physically completely separate from the Chorus UFB network.
The Chorus UFB core is a completely new build from Copper. Most of the Copper network is still on a "shared" network infrastructure between Spark and Chorus.

Whereas on the Spark side ADSL,VDSL and UFB all go into the same box(s) and are managed exactly the same so there is no difference on the north side of the BNG.

and

Duane

58 posts

Master Geek

#1415068 27-Oct-2015 20:23

Had a chat with someone today at Spark but got no where, need to phone back tomorrow...

Will update if anything changes...

keriboi

266 posts

Ultimate Geek

#1415078 27-Oct-2015 20:52

I'm having similar problems tonight. Some sites are fine and others are not. Its like previous DNS issues. VDSL. Speedtest 41 down and 9.3 up with 10 ping

dmcr

10 posts

Wannabe Geek

#1415079 27-Oct-2015 20:55

thanks for the update. Problem if anything is worse for me tonight. Tried to phone Spark for an update - 2 hour wait so gave up. I'll persist and share anything I discover

Duane

58 posts

Master Geek

#1415623 28-Oct-2015 17:18

Helpdesk was initially frustrating not understanding the problem, finally got put through to level 2 support. No remedy yet, but at least they're now looking at it trying to figure out the issue. There's maintenance tonight where I'm connected but is unrelated.

keriboi

266 posts

Ultimate Geek

#1415679 28-Oct-2015 18:46

Still iffy for me. Cant even load www.nzherald.co.nz

Error from Backend Server 503 Service Unavailable

Service Unavailable

503 Guru Meditation:

XID: 421572573

Sorry this page could not be served.
This is usually because the varnish cache could not contact the application
or the application returned an error
Please check Application's logs for more information

BarTender

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#1415693 28-Oct-2015 19:25

keriboi: Still iffy for me. Cant even load www.nzherald.co.nz
Error from Backend Server 503 Service Unavailable Service Unavailable 503 Guru Meditation: XID: 421572573 Sorry this page could not be served.
This is usually because the varnish cache could not contact the application
or the application returned an error
Please check Application's logs for more information

That's because the nzherald site is busted.

and

sbiddle

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#1415698 28-Oct-2015 19:35

The nzherald site was busted most of last evening as well.

BarTender

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#1415700 28-Oct-2015 19:38

sbiddle: The nzherald site was busted most of last evening as well.

At least you could always fall back to Stuff there Mr Biddle. :)

and

nitrotech

1285 posts

Uber Geek

#1415721 28-Oct-2015 20:01

Do you have a black technicolor router if so your issues sound typical for Windows 8.1 and 10

More details here

http://www.geekzone.co.nz/forums.asp?forumid=45&topicid=129529&page_no=3

If you've got one then patch it and get Spark to replace it.

Jase2985

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#1415787 28-Oct-2015 21:22

they dont have that one they have one of the new "spark" branded thingies

paulgnz

2 posts

Wannabe Geek

#1416099 29-Oct-2015 13:21

Duane: I should of mentioned my location, Aucklands Northshore. Btw

Similar issue here. Aucklands North Shore, even to local data center in Albany, high ping etc

VDSL 2

gathixpower

39 posts

Geek

#1416117 29-Oct-2015 13:48

paulgnz:
Duane: I should of mentioned my location, Aucklands Northshore. Btw

Similar issue here. Aucklands North Shore, even to local data center in Albany, high ping etc

VDSL 2

Definitely getting higher pings on Spark speedtest sever (40ms) usually around 8-10PM. MyRepublic and CallPlus servers are both fine (4-5ms). When this happens, most websites would start to halt particularly streaming services like Twitch and Netflix, but even local text sites would take 5-6 seconds to load.

It usually goes away after an hour or two and the starting time would vary from 4-5PM to anywhere between 8-11PM.

On Spark Fibre.

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