Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




311 posts

Ultimate Geek


# 196128 20-May-2016 11:06
Send private message

Hi

 

Moved from a house with ADSL2 to a property with UFB. ONT is installed, and previous tenant was using UFB. When I notified Spark about the house moved I  asked to be upgraded to UFB, but the reps I talked to insisted that first my ADSL2 needed to be moved and then request the upgrade. Ok, fair enough, I asked to be connected to ADSL the same day I was moving in, received the TXT message confirming that I was connected but when I plugged to ADSL modem no connection, and no dial tone from the telephone sockets either (not sure that's relevant to get ADSL tough).

 

 

 

Talking to 123 and telling my story several times has been a waste of time so far and after running the troubleshooting steps (turn the modem off and on again, reset it to factory settings,...) "the only thing they can do" is to send a tech and charge me if "it's my fault". 

 

 

 

I wonder if the reason I don't get ADSL is because the previous tenant was using UFB, and if there's anything I can do to get broadband before I connected to UFB.

 

 


Create new topic
'That VDSL Cat'
11203 posts

Uber Geek

Trusted
Spark
Subscriber

  # 1556093 20-May-2016 11:22
2 people support this post
Send private message

could be that the POTs line was fed through the ONT in which case to get adsl it would need to be jumpered back.

 

 

 

Considering the ONT is installed, it may be faster to just get that back up and live.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


1743 posts

Uber Geek


  # 1556120 20-May-2016 11:33
Send private message

When my UFB was installed and proved to be working, the copper line was physically disconnected at the house boundary, and I believe this is standard practice.  So that would explain the lack of ADSL and a dial tone

 

It would seem a lot simpler to transition directly to UFB


 
 
 
 


4242 posts

Uber Geek


  # 1556121 20-May-2016 11:33
One person supports this post
Send private message

Most likely the POTS wiring in the house is feeding back to the ATA ports on the ONT and not connecting to the copper service lead. Or the copper service lead has been removed entirely during the UFB install process.

 

Either way, it seems utterly ridiculous they wouldn't just run a UFB order - it may take a tad longer than a DSL connection but is the better option with far less screwing around. I think you need to call them back and insist on having UFB connected, and ask to speak to someone else if the first person you get won't do this.




311 posts

Ultimate Geek


  # 1556152 20-May-2016 11:47
Send private message

Thanks for all responses. I already ordered UFB but might take some days without broadband.

 

Pissed off because I always mentioned there was an ONT at the property and previous tenant had UFB. Hopefully won't be charged because they sent a Chorus technician to check the outside.


538 posts

Ultimate Geek


  # 1556169 20-May-2016 11:58
One person supports this post
Send private message

hio77:

 

could be that the POTs line was fed through the ONT in which case to get adsl it would need to be jumpered back.

 

 

 

Considering the ONT is installed, it may be faster to just get that back up and live.

 

 

Most likely this. ^^^

 

 

 

Have a look and see if there is a plug into one of the ATA sockets on the ONT. If there is, it's likely that is feeding back to the copper ETP to feed all the phone jacks. To get ADSL/VDSL working again would simply require that inside the copper ETP, that the feed from the ONT be disconnected and the copper lead-in reconnected.

 

 

 

Unless of course the copper lead-in was removed during the UFB install process, then you really are stuck. Best bet then would be to get the ONT back up!


Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Chorus to launch Hyperfibre service
Posted 18-Nov-2019 15:00


Microsoft launches first Experience Center worldwide for Asia Pacific in Singapore
Posted 13-Nov-2019 13:08


Disney+ comes to LG Smart TVs
Posted 13-Nov-2019 12:55


Spark launches new wireless broadband "Unplan Metro"
Posted 11-Nov-2019 08:19


Malwarebytes overhauls flagship product with new UI, faster engine and lighter footprint
Posted 6-Nov-2019 11:48


CarbonClick launches into Digital Marketplaces
Posted 6-Nov-2019 11:42


Kordia offers Microsoft Azure Peering Service
Posted 6-Nov-2019 11:41


Spark 5G live on Auckland Harbour for Emirates Team New Zealand
Posted 4-Nov-2019 17:30


BNZ and Vodafone partner to boost NZ Tech for SME
Posted 31-Oct-2019 17:14


Nokia 7.2 available in New Zealand
Posted 31-Oct-2019 16:24


2talk launches Microsoft Teams Direct Routing product
Posted 29-Oct-2019 10:35


New Breast Cancer Foundation app puts power in Kiwi women's hands
Posted 25-Oct-2019 16:13


OPPO Reno2 Series lands, alongside hybrid noise-cancelling Wireless Headphones
Posted 24-Oct-2019 15:32


Waikato Data Scientists awarded $13 million from the Government
Posted 24-Oct-2019 15:27


D-Link launches Wave 2 Unified Access Points
Posted 24-Oct-2019 15:07



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.