Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




253 posts

Ultimate Geek


# 207651 6-Jan-2017 22:20
Send private message

Hi, I know this is another "I've got a speed problem post", but seeking advice from the pros. I've got a ADSL connection in my house which I've had with Spark for over 10years. I have a master filter installed by coffee baron a few years ago. My connection speed has always been a consistent 10mb for years but I've come back from holiday and seen that my connection was reset 3 days ago and now I can't connect faster than 1.9mb. I have a historic print screen of my stats any the only real change is that line attenuation used to be (Up/Down) 17,9 / 32,5 . Thinking about going and buying a new modem tomorrow and not getting too much help from spark chat support apart from something must have changed. Any advise would be appreciated.

 

Stats from modem below:

 

DSL Connection  
Link Information
        Uptime: 0 days, 0:02:16 DSL Type: ITU-T G.992.5 Bandwidth (Up/Down) [kbps/kbps]: 441 / 1.952 Data Transferred (Sent/Received) [kB/MB]: 977,54 / 8,52 Output Power (Up/Down) [dBm]: 12,4 / 18,4 Line Attenuation (Up/Down) [dB]: 28,2 / 39,5 SN Margin (Up/Down) [dB]: 12,0 / 12,0 System Vendor ID (Local/Remote): TMMB / ---- Chipset Vendor ID (Local/Remote): BDCM / BDCM Loss of Framing (Local/Remote): 0 / 0 Loss of Signal (Local/Remote): 0 / 0 Loss of Power (Local/Remote): 0 / 0 Loss of Link (Remote): - Error Seconds (Local/Remote): 0 / 0 FEC Errors (Up/Down): 0 / 54 CRC Errors (Up/Down): 0 / 0 HEC Errors (Up/Down): 0 / 0


Create new topic
5509 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1699632 6-Jan-2017 22:23
Send private message

Are you testing over WiFi or Ethernet?

 

Linux




253 posts

Ultimate Geek


  # 1699633 6-Jan-2017 22:25
One person supports this post
Send private message

Ethernet, but looking at the modem connect speed shouldn't matter.


 
 
 
 




253 posts

Ultimate Geek


  # 1699635 6-Jan-2017 22:28
Send private message

Previous "Good" stats for reference

 

 DSL Type:

 

ITU-T G.992.5

 

 

 

Bandwidth (Up/Down) [kbps/kbps]:

 

1.001 / 10.104

 

 

 

Data Transferred (Sent/Received) [GB/GB]:

 

1,99 / 1,03

 

 

 

Output Power (Up/Down) [dBm]:

 

12,2 / 19,1

 

 

 

Line Attenuation (Up/Down) [dB]:

 

17,9 / 32,5

 

 

 

SN Margin (Up/Down) [dB]:

 

12,8 / 12,1

 

 

 

Chipset Vendor ID (Local/Remote):

 

BDCM / BDCM

 

 Loss of Framing (Local/Remote):

 

0 / 0

 

Loss of Signal (Local/Remote):

 

0 / 0

 

Loss of Power (Local/Remote):

 

0 / 0

 

Loss of Link (Remote):

 

Error Seconds (Local/Remote):

 

221 / 1

 

 FEC Errors (Up/Down):

 

0 / 183.032

 

 CRC Errors (Up/Down):

 

204 / 393

 

HEC Errors (Up/Down):

 

87 / 3.706

 

 

 

 


1612 posts

Uber Geek


  # 1699647 6-Jan-2017 23:02
Send private message

If changing the modem doesn't help, change the phone cable, and if you really want to, change the filter.

 

Then log a low sync fault with Spark.




253 posts

Ultimate Geek


  # 1699667 6-Jan-2017 23:57
Send private message

Ta will change modem and cable tomorrow. Have also logged a job with Spark with Tech hopefully coming out tomorrow. We'll see where we get too.



253 posts

Ultimate Geek


  # 1700023 7-Jan-2017 21:09
Send private message

Just being tidy and closing this. Chorus came around today and said a number of people in my street were experiencing the same degradation in speed. They did a number of things to the copper over about 6 hours in multiple locations up and down my street (didn't say what exactly) and I'm back in business at normal speed. Unfortunately Chorus tech said its getting more and more common as the copper network needs some investment. He keeps going around and putting band aid solutions in place (his words not mine).

 

From my perspective I had my line issue resolved within 24 hours which I'm pretty pleased with. Took a while to get the job logged properly but apart from that it was good service from Spark in the end.

 

 

 

 


8910 posts

Uber Geek

Lifetime subscriber

  # 1700025 7-Jan-2017 21:15
Send private message

whats your connection stats now?


 
 
 
 




253 posts

Ultimate Geek


  # 1700174 8-Jan-2017 11:48
Send private message

Upstream max rate (kbit/s) 997 Downstream max rate (kbit/s) 12544 Upstream line rate (kbit/s) 997 Downstream line rate (kbit/s) 10877 Line standard ADSL2+ Channel type Interleaved  Upstream SNR (dB)   12  Downstream SNR (dB)   12  Upstream line attenuation (dB) 19.5  Downstream line attenuation (dB) 30.5  Upstream output power (dBmV) 12.1  Downstream output power (dBmV) 19.3 Upstream CRC 2  Downstream CRC 24  Upstream FEC 0  Downstream FEC 22824


Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Microsoft launches first Experience Center worldwide for Asia Pacific in Singapore
Posted 13-Nov-2019 13:08


Disney+ comes to LG Smart TVs
Posted 13-Nov-2019 12:55


Spark launches new wireless broadband "Unplan Metro"
Posted 11-Nov-2019 08:19


Malwarebytes overhauls flagship product with new UI, faster engine and lighter footprint
Posted 6-Nov-2019 11:48


CarbonClick launches into Digital Marketplaces
Posted 6-Nov-2019 11:42


Kordia offers Microsoft Azure Peering Service
Posted 6-Nov-2019 11:41


Spark 5G live on Auckland Harbour for Emirates Team New Zealand
Posted 4-Nov-2019 17:30


BNZ and Vodafone partner to boost NZ Tech for SME
Posted 31-Oct-2019 17:14


Nokia 7.2 available in New Zealand
Posted 31-Oct-2019 16:24


2talk launches Microsoft Teams Direct Routing product
Posted 29-Oct-2019 10:35


New Breast Cancer Foundation app puts power in Kiwi women's hands
Posted 25-Oct-2019 16:13


OPPO Reno2 Series lands, alongside hybrid noise-cancelling Wireless Headphones
Posted 24-Oct-2019 15:32


Waikato Data Scientists awarded $13 million from the Government
Posted 24-Oct-2019 15:27


D-Link launches Wave 2 Unified Access Points
Posted 24-Oct-2019 15:07


LG Electronics begins distributing the G8X THINQ
Posted 24-Oct-2019 10:58



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.