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253 posts

Ultimate Geek

# 207651 6-Jan-2017 22:20
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Hi, I know this is another "I've got a speed problem post", but seeking advice from the pros. I've got a ADSL connection in my house which I've had with Spark for over 10years. I have a master filter installed by coffee baron a few years ago. My connection speed has always been a consistent 10mb for years but I've come back from holiday and seen that my connection was reset 3 days ago and now I can't connect faster than 1.9mb. I have a historic print screen of my stats any the only real change is that line attenuation used to be (Up/Down) 17,9 / 32,5 . Thinking about going and buying a new modem tomorrow and not getting too much help from spark chat support apart from something must have changed. Any advise would be appreciated.


Stats from modem below:


DSL Connection  
Link Information
        Uptime: 0 days, 0:02:16 DSL Type: ITU-T G.992.5 Bandwidth (Up/Down) [kbps/kbps]: 441 / 1.952 Data Transferred (Sent/Received) [kB/MB]: 977,54 / 8,52 Output Power (Up/Down) [dBm]: 12,4 / 18,4 Line Attenuation (Up/Down) [dB]: 28,2 / 39,5 SN Margin (Up/Down) [dB]: 12,0 / 12,0 System Vendor ID (Local/Remote): TMMB / ---- Chipset Vendor ID (Local/Remote): BDCM / BDCM Loss of Framing (Local/Remote): 0 / 0 Loss of Signal (Local/Remote): 0 / 0 Loss of Power (Local/Remote): 0 / 0 Loss of Link (Remote): - Error Seconds (Local/Remote): 0 / 0 FEC Errors (Up/Down): 0 / 54 CRC Errors (Up/Down): 0 / 0 HEC Errors (Up/Down): 0 / 0

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5509 posts

Uber Geek

Lifetime subscriber

  # 1699632 6-Jan-2017 22:23
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Are you testing over WiFi or Ethernet?



253 posts

Ultimate Geek

  # 1699633 6-Jan-2017 22:25
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Ethernet, but looking at the modem connect speed shouldn't matter.


253 posts

Ultimate Geek

  # 1699635 6-Jan-2017 22:28
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Previous "Good" stats for reference


 DSL Type:


ITU-T G.992.5




Bandwidth (Up/Down) [kbps/kbps]:


1.001 / 10.104




Data Transferred (Sent/Received) [GB/GB]:


1,99 / 1,03




Output Power (Up/Down) [dBm]:


12,2 / 19,1




Line Attenuation (Up/Down) [dB]:


17,9 / 32,5




SN Margin (Up/Down) [dB]:


12,8 / 12,1




Chipset Vendor ID (Local/Remote):




 Loss of Framing (Local/Remote):


0 / 0


Loss of Signal (Local/Remote):


0 / 0


Loss of Power (Local/Remote):


0 / 0


Loss of Link (Remote):


Error Seconds (Local/Remote):


221 / 1


 FEC Errors (Up/Down):


0 / 183.032


 CRC Errors (Up/Down):


204 / 393


HEC Errors (Up/Down):


87 / 3.706





1612 posts

Uber Geek

  # 1699647 6-Jan-2017 23:02
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If changing the modem doesn't help, change the phone cable, and if you really want to, change the filter.


Then log a low sync fault with Spark.

253 posts

Ultimate Geek

  # 1699667 6-Jan-2017 23:57
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Ta will change modem and cable tomorrow. Have also logged a job with Spark with Tech hopefully coming out tomorrow. We'll see where we get too.

253 posts

Ultimate Geek

  # 1700023 7-Jan-2017 21:09
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Just being tidy and closing this. Chorus came around today and said a number of people in my street were experiencing the same degradation in speed. They did a number of things to the copper over about 6 hours in multiple locations up and down my street (didn't say what exactly) and I'm back in business at normal speed. Unfortunately Chorus tech said its getting more and more common as the copper network needs some investment. He keeps going around and putting band aid solutions in place (his words not mine).


From my perspective I had my line issue resolved within 24 hours which I'm pretty pleased with. Took a while to get the job logged properly but apart from that it was good service from Spark in the end.





8910 posts

Uber Geek

Lifetime subscriber

  # 1700025 7-Jan-2017 21:15
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whats your connection stats now?


253 posts

Ultimate Geek

  # 1700174 8-Jan-2017 11:48
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Upstream max rate (kbit/s) 997 Downstream max rate (kbit/s) 12544 Upstream line rate (kbit/s) 997 Downstream line rate (kbit/s) 10877 Line standard ADSL2+ Channel type Interleaved  Upstream SNR (dB)   12  Downstream SNR (dB)   12  Upstream line attenuation (dB) 19.5  Downstream line attenuation (dB) 30.5  Upstream output power (dBmV) 12.1  Downstream output power (dBmV) 19.3 Upstream CRC 2  Downstream CRC 24  Upstream FEC 0  Downstream FEC 22824

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