Whats your feeling on this. I have a friend who have Fibre in CHCH. They got fibre at their last house and got the "free" HG659 modem from Spark - They recently moved house as they were building and have Fibre at the new address and took the modem/router with them. Its worked their for the last 2 months but now the 2.4Ghz wifi has stopped working. I went round thinking they'd turned it off or fiddled with settings but nothing I did got it back (Turn off and on the 2.4, change the SSID and PSK, factory reset) and the 5Ghz is perfect. The 2.4 either doesn't show at all or when it does it refuses to connect.
I then did a search and Google auto-completed from "hg659 2.4" to "hg659 2.4ghz stopped working" which told me it was a common fault - Sure enough there are post after post on this fault throughout Geekzone and Vodafone's forums.
She rang Spark who told her it had a 12 month warranty and its 16 months old so they would cover half and it would cost $100 which I think is complete crap - She's locked into a contract for Netflix and to me if you sign a 2 year contract for Broadband and phone line and the modem comes as part of that then Spark should honour their half of that contract providing a modem that works for that long.
There is a consumer guarantee's act that covers "acceptable lifespan" over warranty too. My friend is not terribly happy about it but she's not one to kick up a stink - She said she wasn't happy but the person on the phone said "the system won't let me order on for you for free" which is a cop out and she should talk to her supervisor.
I don't want her paying $100 for a device that is lukewarm quality at best anyway (They are useless for Port forwarding as they have a tendency to remote forwarding rules if the device you are forwarding to is switched off for a while) but it really pissed me off as she'll have to pay $170+gst at my wholesale buy to get something I'm happy will A) work and B) last. (Netcomm have a UFB capable router for $130+gst wholesale but I've never been impressed with Netcomms longterm reliability)
Because she's under contract she can't just jump ship and get a free modem from another provider - Anyone from Spark care to weigh in on this because its got me furthering my already strong tendency to tell clients not to go with Spark when they ask my advice (No SMTP Relay server, Port 25 opt out and many other gripes with the way Spark run an ISP).