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Topic # 248204 14-Mar-2019 14:05
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Does spark answer the support line these days? Been on hold for some time (and still waiting....). 


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'That VDSL Cat'
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  Reply # 2198003 14-Mar-2019 14:08
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Yes.

 

 

 

Since your already posting here, how about trying Live chat? - Just ask it for a human.





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  Reply # 2198017 14-Mar-2019 14:17
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hio77:

 

Yes.

 

 

 

Since your already posting here, how about trying Live chat? - Just ask it for a human.

 

 

Doesn't seem much different.....

 

"Our wait time is longer than usual"

 

 

 

OK this is now a race between online chat and the phone..... (waiting 30 minutes so far....)

 

I received an email a month ago that they are disconnecting my xtra email account unless I relink it.   So , I relinked it, and receive a note confirming that.   

 

 

 

So I was surprised to receive the same email that they are still going to disconnect my xtra email.  Even though I relinked it to my broadband account. 

 

 

 

 

 

 

 

 


 
 
 
 


'That VDSL Cat'
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  Reply # 2198034 14-Mar-2019 14:31
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surfisup1000:

 

So I was surprised to receive the same email that they are still going to disconnect my xtra email.  Even though I relinked it to my broadband account. 

 

 

When did this latest email come?





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  Reply # 2198043 14-Mar-2019 14:39
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The first one in mid feb, got a confirmation shortly after, then received another today. 

 

 

 

All good, chat just answered....




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  Reply # 2198053 14-Mar-2019 14:51
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And problem resolved, I'll use chat in future .  

 

 

 

The email transfer process is clumsy, they seem to have 2 methods, the first doesn't work (service order lost in the post?), the second does (do it yourself through the xtra mail web interface). 

 

They should have just advised me of the second method in the first instance. 

 

 


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  Reply # 2198090 14-Mar-2019 15:51
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surfisup1000:

 

And problem resolved, I'll use chat in future .  

 

 

 

The email transfer process is clumsy, they seem to have 2 methods, the first doesn't work (service order lost in the post?), the second does (do it yourself through the xtra mail web interface). 

 

They should have just advised me of the second method in the first instance. 

 

 

 

 

Can you DM me details? I'll pass these over to project team to explain.

 

 

 

I highly suspect it an error in the order itself.





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  Reply # 2198101 14-Mar-2019 16:06
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The agent on live chat doesn't know the answers :(

 

 

 

I want to know if I can watch F1 on my TV via PS3

 

 


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  Reply # 2198103 14-Mar-2019 16:09
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Zippity:

 

The agent on live chat doesn't know the answers :(

 

 

 

I want to know if I can watch F1 on my TV via PS3

 

 

to be totally honest to you, for that question i wouldnt too.

 

 

 

The agents do have the facts to pull together a response though.

 

If i was to use their content and pull together a response it would be something like...

 

"As Spark Sports just launched it's beta, we currently only support Web, Andriod and iOS. Over the next few months further platforms will be added"

 

 

 

That is a question for the spark sport live chat though - https://help.sparksport.co.nz/ click "Chat"





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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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