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1954 posts

Uber Geek

# 30443 8-Feb-2009 20:44
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When my log-in problem occurred recently I happened to check my Spam folder at Xtra mail. It was set to auto delete and I changed it to once a week just to see what was going there. To my surprise I found a lot of genuine emails suddenly going to the Spam folder. They had been arriving OK until the log-in problem occurred. Also at the same time my Home page address changed back and forth a couple of times. No info from Xtra on what was going on and any queries just indicated it was a problem at my end. Yeah right. Some genuine mail is still being diverted to Spam Folder (including the Geekzone Postings notifications).


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716 posts

Ultimate Geek

Spark NZ

  # 194904 9-Feb-2009 14:44
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Found the same thing - reply notifications were being classified as spam.  A simple click of the "this is not spam" button fixed it.

My views are my own, and may not necessarily represent those of my employer.

424 posts

Ultimate Geek

Chorus NZ

  # 197987 25-Feb-2009 13:09
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I think they've made some changes to their Spam system.  I used to get up to 100 Spam in my Xtramail Spam folder a day and several used to make it through to outlook.  Lateley I'm lucky if I get anything downloading, and there are only a couple a day in Xtramail Spam folder.  But I have had genuine emails going to Spam folder too (such as Vodafone E-Bill).  Maybe thay have turned up the aggression and blocked some mail servers?

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