I wanted to let you know that Telecom’s Big Time broadband plan will be removed from sale.
We are conscious we have a number of customers who enjoy using a plan with no monthly data allowance, that’s why Telecom is the only ISP that has made successive attempts to give customers this innovation. Unfortunately it is simply proving unviable.
The management of traffic on the plan has become particularly difficult and we simply cannot keep it in market.
If you are on the Big Time plan you will receive a letter from us in the coming months with your options and giving you advanced notice before we need to move you to another broadband plan.
If you would like to make a change to your plan today you can call us on 0800 22 55 98 to discuss your options. Otherwise you can sit tight with your Big Time plan until you receive our letter.
Again, we’re really sorry to have to stop offering this product - we tried to do something different and sometimes these things don’t work out.
I will do my best to answer any questions you post here, should you have a question that you feel is not appropriate for posting in the thread feel free to email me on this site