Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | ... | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30
52 posts

Master Geek


  #333436 23-May-2010 00:12
Send private message

People do seem to be confusing the issue. The reason Big Time is being removed has nothing to do with users using 1TB of data per month. Big Time was an unlimited plan and Telecom was more than happy to let users use as much as they wished.

The issue has arisen due to the people who are detirmined to get around the traffic management that was put in place. It wasn't the 1TB per month that was the issue, it was the 1TB per month at full speed, avoiding the traffic management that was put in place to avoid it negativly impacting the network.

Sure, Telecom could probably spend thousands of dollars (probably tens of thousands of dollars) trying to find a fix to the problem but I guarentee you that as soon as they do someone will find a way around it and we are back to square one. Why should Telecom continue to waste money because of those who abuse the system?

You could also argue that my anti-virus should know in advance exactly what virus's are going to be coming out in the next month and already have a defence in place but it doesn't work that way. No one has a crystal ball to figure out what the unscrupulous people in our society will come up with next.

But if anyone does find a way to predict the exact course of the future I'm quite sure there are many companies out there who would be interested in speaking with you.

It should also be noted that Telecom is one of only a very very few providers out there who provided a truely unlimited data plan. At least they tried where no one else is.

191 posts

Master Geek


  #333438 23-May-2010 00:15
Send private message

DravidDavid: We can but hope something good will come of it. Its in Telecom's best interest to keep their customers happy right now. But knowing their history as of this year, I don't think that is first priority.

If the 40GB plan comes down, I might hop on that. If it dosn't I'll try and make them bring it down for me. lol

Let me know how that goes for you !

From what I've seen in my 2.5 years with Telecom is that they are stubborn. It also appears the company does not value its customers as high priority, and realise without the customers, there would not be a Telecom. Just my thoughts, and not trying to attack any Telecom employees here, you are just doing your jobs.

 
 
 
 


52 posts

Master Geek


  #333439 23-May-2010 00:16
Send private message

Sheagae:
Let me know how that goes for you !

From what I've seen in my 2.5 years with Telecom is that they are stubborn. It also appears the company does not value its customers as high priority, and realise without the customers, there would not be a Telecom. Just my thoughts, and not trying to attack any Telecom employees here, you are just doing your jobs.


But if that is the case why is Telecom, after at least two years of even competition, still the largest service provider in New Zealand?

191 posts

Master Geek


  #333440 23-May-2010 00:20
Send private message

PhoenixNZ:
Sheagae:
Let me know how that goes for you !

From what I've seen in my 2.5 years with Telecom is that they are stubborn. It also appears the company does not value its customers as high priority, and realise without the customers, there would not be a Telecom. Just my thoughts, and not trying to attack any Telecom employees here, you are just doing your jobs.


But if that is the case why is Telecom, after at least two years of even competition, still the largest service provider in New Zealand?

Because people are stupid. Who shall we go with for an ISP the average Joe and Jane ask themselves? Hmm I had a door call from a Telecom rep the other day, he promised us a wifi router if we join up for 12 months! Sweet, lets go with them.

People want stability, and most people view Telecom as stable. Maybe not so much any more after this current year, but certainly in the past this is how it was.

52 posts

Master Geek


  #333441 23-May-2010 00:23
Send private message

Sheagae:
Because people are stupid. Who shall we go with for an ISP the average Joe and Jane ask themselves? Hmm I had a door call from a Telecom rep the other day, he promised us a wifi router if we join up for 12 months! Sweet, lets go with them.

People want stability, and most people view Telecom as stable. Maybe not so much any more after this current year, but certainly in the past this is how it was.


Or perhaps your individual experiences with Telecom don't reflect on the company as a whole :)
Every company has some bad eggs however in my experience people seem to seldom realise this. At the same time every company has people who a new, again something people seldom seem to understand.

After how Telecoms exec team handled the XT crisis I have no doubt that customers are their first and foremost priority. They do however have to balance this with shareholder interest as well which is why from a financial point of view customers dont always get what they want.

37 posts

Geek


  #333445 23-May-2010 00:31
Send private message

PhoenixNZ:
Sheagae:
Because people are stupid. Who shall we go with for an ISP the average Joe and Jane ask themselves? Hmm I had a door call from a Telecom rep the other day, he promised us a wifi router if we join up for 12 months! Sweet, lets go with them.

People want stability, and most people view Telecom as stable. Maybe not so much any more after this current year, but certainly in the past this is how it was.


Or perhaps your individual experiences with Telecom don't reflect on the company as a whole :)
Every company has some bad eggs however in my experience people seem to seldom realise this. At the same time every company has people who a new, again something people seldom seem to understand.

After how Telecoms exec team handled the XT crisis I have no doubt that customers are their first and foremost priority. They do however have to balance this with shareholder interest as well which is why from a financial point of view customers dont always get what they want.


"After how Telecoms exec team handled the XT crisis I have no doubt that customers are their first and foremost priority."

You're taking the piss, right? They couldn't spend the extra money to put more then 2 RNC's around the country and you say that!? 

OMG!

1892 posts

Uber Geek


  #333446 23-May-2010 00:33
Send private message

Telecom decided to end the plan in turn breaching the contract agreement with its customers.

If they were going to have to breach the agreement anyway, could they have not just said "BigTime is changing, it is capped at blah blah here and limited there" instead of "BigTime is no longer offered".

In my eyes, this would have been a better solution. Because every day now, a little part of my brain bugs me about this whole situation and what I was going to do about it.





Sometimes what you don't get is a blessing in disguise!

 
 
 
 


52 posts

Master Geek


  #333447 23-May-2010 00:33
Send private message

SmartDumbAss:
PhoenixNZ:
Sheagae:
Because people are stupid. Who shall we go with for an ISP the average Joe and Jane ask themselves? Hmm I had a door call from a Telecom rep the other day, he promised us a wifi router if we join up for 12 months! Sweet, lets go with them.

People want stability, and most people view Telecom as stable. Maybe not so much any more after this current year, but certainly in the past this is how it was.


Or perhaps your individual experiences with Telecom don't reflect on the company as a whole :)
Every company has some bad eggs however in my experience people seem to seldom realise this. At the same time every company has people who a new, again something people seldom seem to understand.

After how Telecoms exec team handled the XT crisis I have no doubt that customers are their first and foremost priority. They do however have to balance this with shareholder interest as well which is why from a financial point of view customers dont always get what they want.


"After how Telecoms exec team handled the XT crisis I have no doubt that customers are their first and foremost priority."

You're taking the piss, right? They couldn't spend the extra money to put more then 2 RNC's around the country and you say that!? 

OMG!


I dont suppose you actually took the time to read the Analysys Morgan report did you? The one that said the issues didn't arise from the number of RNCs, rather operational issues were the primary cause.

37 posts

Geek


  #333448 23-May-2010 00:37
Send private message

PhoenixNZ:
SmartDumbAss:
PhoenixNZ:
Sheagae:
Because people are stupid. Who shall we go with for an ISP the average Joe and Jane ask themselves? Hmm I had a door call from a Telecom rep the other day, he promised us a wifi router if we join up for 12 months! Sweet, lets go with them.

People want stability, and most people view Telecom as stable. Maybe not so much any more after this current year, but certainly in the past this is how it was.


Or perhaps your individual experiences with Telecom don't reflect on the company as a whole :)
Every company has some bad eggs however in my experience people seem to seldom realise this. At the same time every company has people who a new, again something people seldom seem to understand.

After how Telecoms exec team handled the XT crisis I have no doubt that customers are their first and foremost priority. They do however have to balance this with shareholder interest as well which is why from a financial point of view customers dont always get what they want.


"After how Telecoms exec team handled the XT crisis I have no doubt that customers are their first and foremost priority."

You're taking the piss, right? They couldn't spend the extra money to put more then 2 RNC's around the country and you say that!? 

OMG!


I dont suppose you actually took the time to read the Analysys Morgan report did you? The one that said the issues didn't arise from the number of RNCs, rather operational issues were the primary cause.


That's why you have redundancy, for "operational issues". Are there just 2 now? No. 

191 posts

Master Geek


  #333449 23-May-2010 00:38
Send private message

PhoenixNZ:
Sheagae:
Because people are stupid. Who shall we go with for an ISP the average Joe and Jane ask themselves? Hmm I had a door call from a Telecom rep the other day, he promised us a wifi router if we join up for 12 months! Sweet, lets go with them.

People want stability, and most people view Telecom as stable. Maybe not so much any more after this current year, but certainly in the past this is how it was.


Or perhaps your individual experiences with Telecom don't reflect on the company as a whole :)
Every company has some bad eggs however in my experience people seem to seldom realise this. At the same time every company has people who a new, again something people seldom seem to understand.

After how Telecoms exec team handled the XT crisis I have no doubt that customers are their first and foremost priority. They do however have to balance this with shareholder interest as well which is why from a financial point of view customers dont always get what they want.

You work for Telecom or something? You sure are defending them quite a bit.

Tbh, either you've never had to contact Telecom regarding an issue, or you are an extremely patient person. If Telecom does view their customers as high priority, then this is not very evident at all. They have their own agenda and making money seems to come before customer satisfaction / customer thought / customer care.

Many more people share these exact same thoughts and have been through several situations, champ.

52 posts

Master Geek


  #333451 23-May-2010 00:42
Send private message

Sheagae: You work for Telecom or something? You sure are defending them quite a bit.

Tbh, either you've never had to contact Telecom regarding an issue, or you are an extremely patient person. If Telecom does view their customers as high priority, then this is not very evident at all. They have their own agenda and making money seems to come before customer satisfaction / customer thought / customer care.


Who I work for is completely irrelevant. I defend Telecom because everyone else seems quite happy to spread half truths around and are completely unwilling to face facts. I could easily say "You work for Vodafone right because you like to attack Telecom".

For example apparently Telecom should have predicted the future, used their crystal balls if you will, and figured out exactly how some customers would be able to get around traffic management.

And yes, I have had to contact customer services for a number of different telecommunications companies and I can assure you compared to the experiences I've had with Telstra, Slingshot and Vodafone that Telecom are by far one of the best. Not 100% perfect but certainly a vast improvement over the other providers out there.

1892 posts

Uber Geek


  #333453 23-May-2010 00:44
Send private message

Sheagae:
customer satisfaction / customer thought / customer care.

I'm afraid these topics arn't covered in the standard issue of "How to use the Internet" given to CSR's to help with technical difficulties.

EDIT:  Pheonix, when someone that is supposed to be giving you technical support dosn't put you on hold properly, leaves you hanging for 20 minutes and dosn't know what a trace rout or interleaving is when working for an ISP...There is something wrong.

And I don't know what kind of guide lines Telecom follows when hiring these representatives, but they need to be reviewed.  Are you writing this down Telecom?





Sometimes what you don't get is a blessing in disguise!

37 posts

Geek


  #333455 23-May-2010 00:47
Send private message

PhoenixNZ:
Sheagae: You work for Telecom or something? You sure are defending them quite a bit.

Tbh, either you've never had to contact Telecom regarding an issue, or you are an extremely patient person. If Telecom does view their customers as high priority, then this is not very evident at all. They have their own agenda and making money seems to come before customer satisfaction / customer thought / customer care.


Who I work for is completely irrelevant. I defend Telecom because everyone else seems quite happy to spread half truths around and are completely unwilling to face facts. I could easily say "You work for Vodafone right because you like to attack Telecom".

For example apparently Telecom should have predicted the future, used their crystal balls if you will, and figured out exactly how some customers would be able to get around traffic management.

And yes, I have had to contact customer services for a number of different telecommunications companies and I can assure you compared to the experiences I've had with Telstra, Slingshot and Vodafone that Telecom are by far one of the best. Not 100% perfect but certainly a vast improvement over the other providers out there.


Let me pull out my crystal ball. 

Will people find ways around traffic management, wait, hold on, I don't need this crystal ball people are already doing it on the Go Large plan!

Maybe they need a few more Geeks in upper management?

52 posts

Master Geek


  #333456 23-May-2010 00:48
Send private message

DravidDavid:
Sheagae:
customer satisfaction / customer thought / customer care.

I'm afraid these topics arn't covered in the standard issue of "How to use the Internet" given to CSR's to help with technical difficulties.

EDIT:  Pheonix, when someone that is supposed to be giving you technical support dosn't put you on hold properly, leaves you hanging for 20 minutes and dosn't know what a trace rout or interleaving is when working for an ISP...There is something wrong.


I agree. Did you at any point opt to feed that back to someone who was able to ensure that rep was appropriately upskilled so that future interactions would be considerably more positive?

191 posts

Master Geek


  #333457 23-May-2010 00:50
Send private message

PhoenixNZ:...

Thats great you have had a pleasant experience with their support team. Unfortunately this is not the case most of the time.

You're right, it is irrelevant who you work for. But I can not understand people who come along and say "guys stop accusing them, somebody's got to stand up for them." Well actually, no one has to defend them but themselves, especially when they fail to deliver. But whatever makes you feel like you've done a worthwhile deed :)

I think we are deviating here. I just put it out there that, to me, Telecom does not view their customers as 'customers' but merely as a means to an end (revenue). This closure of Big Time is just another point in favour of that theory.

1 | ... | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

New online learning platform for kids stuck at home during COVID-19 lockdown
Posted 26-Mar-2020 21:35


New 5G Nokia smartphone unveiled as portfolio expands
Posted 26-Mar-2020 17:11


D-Link ANZ launches wireless AC1200 4G LTE router
Posted 26-Mar-2020 16:32


Ring introduces two new video doorbells and new pre-roll technology
Posted 17-Mar-2020 16:59


OPPO uncovers flagship Find X2 Pro smartphone
Posted 17-Mar-2020 16:54


D-Link COVR-2202 mesh Wi-Fi system now protected by McAfee
Posted 17-Mar-2020 16:00


Spark Sport opens its platform up to all New Zealanders at no charge
Posted 17-Mar-2020 10:04


Spark launches 5G Starter Fund
Posted 8-Mar-2020 19:19


TRENDnet launches high-performance WiFi Mesh Router System
Posted 5-Mar-2020 08:48


Sony boosts full-frame lens line-up with introduction of FE 20mm F1.8 G large-aperture ultra-wide-angle prime Lens
Posted 5-Mar-2020 08:44


Vector and Spark teamed up on smart metering initiative
Posted 5-Mar-2020 08:42


Schneider Electric launches new PDL Pro Series designed specifically for the commercial building market
Posted 5-Mar-2020 08:39


Kiwi app Pedigree DentaStix Studios uses pet images to counter impact of negative social media Content
Posted 5-Mar-2020 08:32


Samsung expands to New Zealand in 5G Networks Deal with Spark
Posted 5-Mar-2020 08:17


New Vodafone mobile data plans with unlimited data
Posted 26-Feb-2020 06:55



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.