Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




888 posts

Ultimate Geek
+1 received by user: 5


Topic # 62620 10-Jun-2010 20:52
Send private message

I was doing a firmware upgrade on my Telecom R6 and it got stuck in a loop of Erasing EFS, Writing filesand the Erasing EFS again. Is there anything I can do or is it a write off?





View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
19290 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 340417 10-Jun-2010 20:56
Send private message

Take it back to place of purchase with proof of purchase



888 posts

Ultimate Geek
+1 received by user: 5


  Reply # 340418 10-Jun-2010 20:58
Send private message

Even if it is out of warranty? I bought it from telecom on launch day and it is out of warranty. Will it be covered under CGA? The phone doesn't launch and is not recognised by vista.





 
 
 
 


19290 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 340420 10-Jun-2010 21:01
Send private message

It must only just be out of Warranty



888 posts

Ultimate Geek
+1 received by user: 5


  Reply # 340422 10-Jun-2010 21:05
Send private message

Yes about 2 weeks~. I will take it in and try and work it out.





3170 posts

Uber Geek
+1 received by user: 595


  Reply # 340425 10-Jun-2010 21:08
Send private message

Why were you upgrading the software?



888 posts

Ultimate Geek
+1 received by user: 5


  Reply # 340427 10-Jun-2010 21:10
Send private message

To the new version released this week by telecom. I was using the auto upgrade tool provided by the manufacturer ZTE on zte.co.nz





1747 posts

Uber Geek
+1 received by user: 189

Trusted

  Reply # 340446 10-Jun-2010 22:13
Send private message

I would seriously consider throwing it out, but then i still would have done that before i bricked it.

Im very impressed you made it last/put up with it for a year!



888 posts

Ultimate Geek
+1 received by user: 5


  Reply # 340451 10-Jun-2010 22:23
Send private message

True. I think for now I will try the telecom route, if not I will buy my friends R6 for 30 dollars and then get a new phone when I can afford it.





IT Professional
1703 posts

Uber Geek
+1 received by user: 166

Trusted
Subscriber

  Reply # 340538 11-Jun-2010 09:57
Send private message

2 weeks out of warranty would still be considered to be covered. If they say no just remind them of the Consumer Guarantees Act.

69 posts

Master Geek


  Reply # 340571 11-Jun-2010 11:35
Send private message

Well it's a tough situation you are in there. You could almost blame the Software Upgrade for crashing your phone. But then again, there could be some large disclaimers around downloading the software upgrade to your phone. Such as Telecom not accepting any responsibility of damaging your hardware etc...

I would go back to Telecom and speak with them directly about the situation.
Wouldn't hurt would it? :)



888 posts

Ultimate Geek
+1 received by user: 5


  Reply # 340592 11-Jun-2010 12:22
Send private message

No, i will go in tomorrow.





426 posts

Ultimate Geek
+1 received by user: 16

Trusted
Spark NZ
Subscriber

  Reply # 340601 11-Jun-2010 12:48
Send private message

Take it into a store for them to send away for repair. Let me know what happens.




The comments I write on this forum do not necessarily reflect the views of my employer and as such cannot be taken as official statements of my employer.



888 posts

Ultimate Geek
+1 received by user: 5


  Reply # 340906 12-Jun-2010 10:58
Send private message

o so i took it into the telecom the palms store and was given appalling treatment by staff and was origionally told it was my fault for upgrading firmware and when i mentioned to cga i was told that it was amazing the phoe had asted this long. I don't know what to do now. Iam so annoyed with the staff. As far as i am concerned this phone should still be working and the software upgrade should not of damaged it. To ake matters worse there were two staff members and a manager who all completely ignore the cga. NealR what do you think i should do now?





2313 posts

Uber Geek
+1 received by user: 362

Trusted

  Reply # 340923 12-Jun-2010 12:29
Send private message

I've noticed that ZTE says:

Disclaimer: ZTE takes no responsibility for loss or damage if customers are unable to operate the
software update tool, for failure of the handset or failure of the computer, loss of data or revenue.

So.. ZTE (or any phone provider) put an official Telecom update out for their phone to fix bugs/make better what do people have to do? Go into the Telecom Store (or the place like noel leemings) and ask them to upgrade it for you?






888 posts

Ultimate Geek
+1 received by user: 5


  Reply # 340943 12-Jun-2010 14:06
Send private message

That the impression I got from the staff at The Palms. I tryed Northlands but got given pretty much the same response!!





 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

NotPetya ransomware attack, New Zealand view
Posted 28-Jun-2017 15:07


Security concerns reach new peak, Unisys Security Index
Posted 27-Jun-2017 14:11


Behind Spark’s slow-burn 4.5G plan
Posted 26-Jun-2017 16:23


Red Hat unveils production-ready open source hyperconverged infrastructure
Posted 23-Jun-2017 22:10


Whatever ailed Vodafone broadband … seems to be fixed
Posted 23-Jun-2017 14:10


VMware NSX Meets Stringent Government Security Standards with Common Criteria Certification
Posted 22-Jun-2017 19:05


Brother launches next-generation colour laser printers and all-in- ones for business
Posted 22-Jun-2017 18:56


Intel and IOC announce partnership
Posted 22-Jun-2017 18:50


Samsung Galaxy Tab S3: Best Android tablet
Posted 21-Jun-2017 12:05


Wellington-based company helping secure Microsoft browsers
Posted 20-Jun-2017 20:51


Endace delivers high performance with new 1/10/40 Gbps packet capture card
Posted 20-Jun-2017 20:50


You can now integrate SMX security into Microsoft Office 365, Google and other cloud email platforms
Posted 20-Jun-2017 20:47


Ravensdown launches new decision-making tool HawkEye
Posted 19-Jun-2017 15:38


Spark planning to take on direct management of all consumer stores
Posted 19-Jun-2017 10:03


Qrious acquires Ubiquity
Posted 14-Jun-2017 12:21



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.