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347 posts

Ultimate Geek
+1 received by user: 26


Topic # 70604 27-Oct-2010 13:11 Send private message

Client told me they have lost internet in the office.  Rang xtra CS said there were no problems but then confirmed there were authentication problems for some clients in Auckland.

no update on area effected or time scale to fix the problem.

Anyone else?

Cheers
Andy

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370 posts

Ultimate Geek
+1 received by user: 34

Trusted

  Reply # 396268 27-Oct-2010 13:42 Send private message

Hi - an in Miramar, Wellington and have lost internet - since about 12.30pm today. On Telecom BB plan. (posting from cellphone)




Cheers,
Mike

iPhone photo/general blog - here


425 posts

Ultimate Geek
+1 received by user: 21


  Reply # 396287 27-Oct-2010 14:07 Send private message

Yes its out in Jville too (posting from the neighbours unsecured network :-) )




I help authors publish their books - DIYPublishing.co.nz

 

 



370 posts

Ultimate Geek
+1 received by user: 34

Trusted

  Reply # 396299 27-Oct-2010 14:20 Send private message

Hi again - after a bit of hunting on the TC site I see that they're aware of the problem, but no further info. Once again - thanks to GZ members to alert us to a problem (after quite a few router reboots & scratching of head).




Cheers,
Mike

iPhone photo/general blog - here


1875 posts

Uber Geek
+1 received by user: 83

Trusted

  Reply # 396310 27-Oct-2010 14:34 Send private message

Fantastic.. Just been on the phone to complex support for 20mins, who thought it was the port to blame.. I was scratching my head earlier too, tried a new router etc.. Would have been good to know earlier but oh well :)

Im in Blenheim by the way, only have one customer effected.

373 posts

Ultimate Geek
+1 received by user: 73

Subscriber

  Reply # 396331 27-Oct-2010 15:19 Send private message


I have one customer (in Auckland CBD) affected by this.  Went offline about 12.30 and can't reconnect.  I tried a different router and then called the Telecom helpdesk only to find this issue was the cause.

I'm still waiting for them to come back up.

 



347 posts

Ultimate Geek
+1 received by user: 26


  Reply # 396346 27-Oct-2010 16:08 Send private message

Once again Geekzone triumphs over direct Telecom CS who couldn't tell me anything apart from initially denying any problems at all. This was after a 20 minute wait for CS to talk to me.

My Telecom clients are still off-line after nearly 4 hours.

May I humble suggest looking at Xnet who we use in our office. Xnet CS answer the phone pretty quickly and have (touch wood) less issues than Telecom.

I don't work for Xnet, just happier with their service than others.

Cheers
Andy

251 posts

Ultimate Geek
+1 received by user: 4

Trusted

  Reply # 396506 27-Oct-2010 20:52 Send private message

I'm still down - everyone else back up yet?

425 posts

Ultimate Geek
+1 received by user: 21


  Reply # 396551 27-Oct-2010 21:49 Send private message

nope I'm still donw - this is crazy




I help authors publish their books - DIYPublishing.co.nz

2168 posts

Uber Geek
+1 received by user: 597

Trusted

  Reply # 396575 27-Oct-2010 22:18 Send private message

Looks like bad stuff is going on and trying to be fixed:

http://twitter.com/telecomnz

And

http://www.telecom.co.nz/servicealerts





425 posts

Ultimate Geek
+1 received by user: 21


  Reply # 396643 28-Oct-2010 07:47 Send private message

Im still out - they are not waying anything new on twitter except they are sorry and it hasn't even been picked up in the media - is it all telecom or just some of us?




I help authors publish their books - DIYPublishing.co.nz



347 posts

Ultimate Geek
+1 received by user: 26


  Reply # 396648 28-Oct-2010 08:17 Send private message

looks like my client in Auckland effected yesterday is back.

19290 posts

Uber Geek
+1 received by user: 2647
Inactive user


  Reply # 396649 28-Oct-2010 08:22 Send private message

lissie: Yes its out in Jville too (posting from the neighbours unsecured network :-) )


Bahahaha at least your honest

251 posts

Ultimate Geek
+1 received by user: 4

Trusted

  Reply # 396650 28-Oct-2010 08:22 Send private message

I've just connected successfully, not sure what time it was resolved.

425 posts

Ultimate Geek
+1 received by user: 21


  Reply # 396653 28-Oct-2010 08:28 Send private message

I called at the message now says they are progressively restoring people affected




I help authors publish their books - DIYPublishing.co.nz

373 posts

Ultimate Geek
+1 received by user: 73

Subscriber

  Reply # 396700 28-Oct-2010 09:52 Send private message


My Auckland CBD customr came back on-line after resetting their ADSL modem this morning.

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