Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




266 posts

Ultimate Geek


#128985 30-Aug-2013 16:34
Send private message

Has Vodafone changed their billing system or something lately, as my bill has always been due about 15-18 of the month, last and this month due by date is 8th of the month?? (on cable in CHC)

Any reason for this 7-10 day earlier pay by due date than it use to be?






Desktop AMD Ryzen 1600/RX-580/24GB Ram/29" UHD monitor, 1 laptop, Galaxy S7, Huawei something, raspberry PI, Sony Android TV plus other gadgets..... and puss (cat)

 

 

 

 

 

 


Create new topic
1637 posts

Uber Geek

Trusted

  #887133 30-Aug-2013 16:56

There haven't been any changes to the billing system to the best of my knowledge (And certainly should never be without communication to customers). There can sometimes be differences in due date thanks to the way the billing system works, though - it's a bit complicated!

You'll have a set billing date each month that your usage resets on, and so forth. The statements generate on the first Thursday after the billing date, are dated & posted on the Friday, and are due fifteen days after that. If your billing date falls on, for example, a Saturday, the statement won't generate until the following Thursday. We'll need to take a look at your account to see what's caused this, if you wouldn't mind emailing your account number & best daytime contact number to us at onlinecare@vodafone.co.nz, the team will jump on it first thing Monday. :)




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones


19282 posts

Uber Geek
Inactive user


  #887139 30-Aug-2013 17:11
Send private message

No changes that would affect a bill cycle date

 
 
 
 




266 posts

Ultimate Geek


  #887169 30-Aug-2013 17:56
Send private message

NikT: There haven't been any changes to the billing system to the best of my knowledge (And certainly should never be without communication to customers). There can sometimes be differences in due date thanks to the way the billing system works, though - it's a bit complicated!

You'll have a set billing date each month that your usage resets on, and so forth. The statements generate on the first Thursday after the billing date, are dated & posted on the Friday, and are due fifteen days after that. If your billing date falls on, for example, a Saturday, the statement won't generate until the following Thursday. We'll need to take a look at your account to see what's caused this, if you wouldn't mind emailing your account number & best daytime contact number to us at onlinecare@vodafone.co.nz, the team will jump on it first thing Monday. :)


Written again, my last reply vanished,

Ok, no big deal, was late last month on my payment (first time) as have a reminder in Outlook calender and did not read invoice date change a week earlier, know now, have changed Outlook reminder.

Thanks, case closed




Desktop AMD Ryzen 1600/RX-580/24GB Ram/29" UHD monitor, 1 laptop, Galaxy S7, Huawei something, raspberry PI, Sony Android TV plus other gadgets..... and puss (cat)

 

 

 

 

 

 


484 posts

Ultimate Geek

Trusted

  #887175 30-Aug-2013 18:39
Send private message

Yea mine changed from 18th to 14th last month. Was not impressed.




CraZeD,
Your friendly Southern Geeky Fellow :P


615 posts

Ultimate Geek

Trusted
Vodafone NZ

  #887263 31-Aug-2013 06:29
Send private message

Hi, I did check with our billing team and no changes have been made but I'll let them know, if you want to DM me details I'm happy to look into the specifics if you need.




Channel Manager, Help & Support @ Vodafone NZ


13871 posts

Uber Geek

Trusted
Lifetime subscriber

  #887574 31-Aug-2013 21:21
Send private message

My VF account randomly deleted the debit card I had set up for automatic payments so that the latest bill ran past due!





615 posts

Ultimate Geek

Trusted
Vodafone NZ

  #887736 1-Sep-2013 11:14
Send private message

Really? That shouldn't happen (obviously) DM me if you want and I'll get the guys to check to see if anything odd occurred.




Channel Manager, Help & Support @ Vodafone NZ


Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

New Vodafone mobile data plans with unlimited data
Posted 26-Feb-2020 06:55


Vodafone launches innovation initiatives to help businesses use 5G
Posted 26-Feb-2020 05:00


Ultimate Ears HYPERBOOM brings massive sound and extreme bass
Posted 25-Feb-2020 09:00


Withings launches three new devices to help monitor heart health from home
Posted 13-Feb-2020 20:05


Auckland start-up Yourcar matches new car buyers with dealerships
Posted 13-Feb-2020 18:05


School gardens go high tech to teach kids the importance of technology
Posted 13-Feb-2020 11:10


Malwarebytes finds Mac threats outpace Windows for the first time
Posted 13-Feb-2020 08:01


Amazon launches Echo Show 8 in Australia and New Zealand
Posted 8-Feb-2020 20:36


Vodafone New Zealand starts two year partnership with LetsPlay.Live
Posted 28-Jan-2020 11:24


Ring launches indoor-only security camera
Posted 23-Jan-2020 17:26


New report findings will help schools implement the digital technologies curriculum content
Posted 23-Jan-2020 17:25


N4L to upgrade & support wireless internet inside schools
Posted 23-Jan-2020 17:22


Netflix releases 21 Studio Ghibli works
Posted 22-Jan-2020 11:42


Vodafone integrates eSIM into device and wearable roadmap
Posted 17-Jan-2020 09:45


Do you need this camera app? Group investigates privacy implications
Posted 16-Jan-2020 03:30



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.