*January invoice I complained about charges for local calls. Xnet Response - our fault, we'll fix it.
*February invoice - charged for local calls again. Xnet Response - actually you were on commercial rates - we've now fixed it - this will not occur again.
*March invoice - charged for local calls again. Complained again – “You said you had fixed it!” Xnet Response - automated acknowledgment, we’ll look into it.
I have never requested commercial rates. When I joined WorldXChange Tolls for code access on my PSTN line it was their idea to put me on commercial rates. And obviously I would never use code access for my local PSTN calls.
A week has gone by since my third complaint about local call charging. My VFX seems to be locked in irretrievably to local call charges.
If I cancel code access on World Xchange Tolls will that solve my VFX local calls problem?
Meanwhile I’ve switched off VFX. If you need a PAP2T keep watching TradeMe for mine.