We called 777 as it was printed on the Topup voucher from my mums work issued phone (An Auckland DHB).
Immediately it rang and someone picked up and I thought "damn that was quick" then she said "what your emergency?" And I thought maybe it was faults dept. or something so I said I wanted to Topup a phone. She said "no call Vodafone on 888" and I hung up.
So I checked the call log on her iPhone and it read customer service, so I opened the contact and the only number was 777, which we manually dialled.
So I thought maybe there was a hickup somewhere and tried again on 777 as I had never heard of 888 before.
Same exact thing.
So I called the 0800 after finding the landline phone and spoke to someone about the Topup a well as the 777 issue. She said that since it was calle from a biz phone it won't recognise 777 as a valid number and automatically redirects to 111. Does this sound right? I don't understand how that can be at all sensible, we didn't even get a warning, it just rang and connected. I felt so bad for wasting their time.
I tweeted Vodafone and DMd them but got no reply. Just wanted to know if any of you have had this since I imagine there are quite a few voda biz customers here.
Also, can we get in trouble for that? I was shaking after haha. Didn't want to get us in trouble, especially since it happened twice.