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2992 posts

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#140688 17-Feb-2014 18:53
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My brother recently went away for basic training, so we got him a Topup to call us when he gets to use his phone.
We called 777 as it was printed on the Topup voucher from my mums work issued phone (An Auckland DHB).

Immediately it rang and someone picked up and I thought "damn that was quick" then she said "what your emergency?" And I thought maybe it was faults dept. or something so I said I wanted to Topup a phone. She said "no call Vodafone on 888" and I hung up.

So I checked the call log on her iPhone and it read customer service, so I opened the contact and the only number was 777, which we manually dialled.

So I thought maybe there was a hickup somewhere and tried again on 777 as I had never heard of 888 before.

Same exact thing.

So I called the 0800 after finding the landline phone and spoke to someone about the Topup a well as the 777 issue. She said that since it was calle from a biz phone it won't recognise 777 as a valid number and automatically redirects to 111. Does this sound right? I don't understand how that can be at all sensible, we didn't even get a warning, it just rang and connected. I felt so bad for wasting their time.

I tweeted Vodafone and DMd them but got no reply. Just wanted to know if any of you have had this since I imagine there are quite a few voda biz customers here.

Also, can we get in trouble for that? I was shaking after haha. Didn't want to get us in trouble, especially since it happened twice.


Bachelor of Computing Systems (2015)




Late 2013 MacBook Pro with Retina Display (4GB/2.4GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
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Sam, Auckland 

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19282 posts

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  #989120 17-Feb-2014 18:56
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I know all about the DHB setup and this is not related to Vodafone, DHB have a setup between the DHB PBX and the Vodafone switch so routing of calls from staff mobiles is not handled the same as general customers on the Vodafone NZ network, The DHB staff member should know about this setup if not they should be speaking to the IT team or the person that issued them the handset


4553 posts

Uber Geek

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  #989122 17-Feb-2014 18:57
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Hospital commonly uses 777 for emergency


2992 posts

Uber Geek

  #989124 17-Feb-2014 18:58
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Ahhhh makes sense. I didn't even think they had that on all these phones. I remember having a temporary phone when I worked there too and we could dial extensions right away and get through. And the hospital emergency number is 777 from what I recall.

Thanks JohnR! Much appreciated :D

Bachelor of Computing Systems (2015)




Late 2013 MacBook Pro with Retina Display (4GB/2.4GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 6S + (64GB/Gold/Vodafone NZ) - Xperia Z C6603 (16GB/White/Spark NZ)

Sam, Auckland 

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