But first I have some questions. Perhaps some other users here can help with answers before we try the call centre.
 On the website I see three available Mbps down/up broadband speeds: 15/2 (we have this now with a supplied SB5101 modem), 50/2 and 130/10. We've no need for 130/10, but the price jump to 50/2 is reasonable. Would that require anything different to be installed? A modem change?
 The website offers less information than ever on total package prices, unless I'm not looking in the right places. Where can I put together a package (phone, choose broadband speed and capacity, add Sky and sports) and see what it would cost? I could do that a year ago.
 Is there a better option for a long time user (been with TCL cable for years) enquiring about a deal for another 12 month term, than just calling the "Formerly with TelstraClear" 0508 number from the website contacts page? Not looking for anything unrealistic, but found various small addon fees usually get waived with a 12 month term. This time last year it seemed rather hit and miss what knowledge the answering staff member had and what they'd offer. Had no need to call since then, perhaps it has improved?