I’ve just moved to 9-R Lovell Court, Rosedale/Albany, (N Auckland) and am now without Internet !
I’m ‘so near and yet so far’ with my VF fibre install. The Chorus Install Team showed up last Wednesday, (2014-09-10) as scheduled and checked out the ducts between the unit and the road.
It is all ducted, with big metal access plates in the carpark – one in front of each of the six units. Ducts run into each unit and up the walls near the doorway. Siting the ONT was going to be easy.
Total length (from the road) is 60m – with 6 metal access covers along the way (one for each unit). All is completely clear except for one stretch of only 1.8m, where a bit of clay has washed into the big green duct. As 4 other operational fibre lines run through this duct, there can’t be much wrong.
The installers gave up after 4 hours of trying to push rods through this blockage. They seemed pretty happy to take off at the end of the afternoon – saying that another team would pick up the problem.
That was 5 days ago and I’ve heard nothing from VF. This morning I rang the 0800 # and asked for a status report. After a 5 minute offline consultation, the CSR said she’d have to ring me back as there wasn’t any info in the VF system.
At the moment, I’m using my 1GB of mobile data from my VF phone – but it’s running out fast.
Any advice on how to move this forward ?
The Units are 6 years old and this one had a working copper connection until March 2014 – been empty since then.