Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




283 posts

Ultimate Geek
+1 received by user: 2


Topic # 154428 28-Oct-2014 02:28
Send private message

I signed up to a 24 month cable plan which included a T-Box, this was included due to signing up for 24 months instead of 12  I had to cancel the contract at 18 months due to moving.

From what I can see on the Vodafone website and what I was told on the phone, the ETC should be $199 since it is a single 24 month contract. Not two different congtracts  The t-box being supplied was due to the 24 month internet contract versus a 12 month contract. 

Vodafone have just sent me an account for ETC of $399 or 2x $199.50.

Can anyone clarify what is right before I call them up?

I am happy to pay $199, as stated before but not $399.

Thanks.

Filter this topic showing only the reply marked as answer Create new topic
4805 posts

Uber Geek
+1 received by user: 3409

Lifetime subscriber

  Reply # 1163286 28-Oct-2014 07:38
Send private message

The Early Termination Charge is $199 for UFC cable (12 month contract) PLUS $399 for cable/Sky (24 month contract).
The $399 charge is correct.
I feel your pain.




Sideface




283 posts

Ultimate Geek
+1 received by user: 2


  Reply # 1163323 28-Oct-2014 09:44
Send private message

I didn't have sky though.  It was freeview only and offered to me for signing up to a 24 month internet contract. 

i.e I couldn't get it for free unless I signed my internet for 24 months. 

If what you are saying is the case, then I wouldn't have to pay the UFC fee as I am past 12 months.  (being 18 months in). 

When I originally called up to change onto the plan they told me there was an offer that if I sign up for 24 months instead of 12 months, I would get the t-box rental for free, no sky. 

No mention that the ETC would double by doing that.

The T-Box freeview rental is $15 a month and credited as part of the deal.  $399 / 15 would be 26.6 months worth of the rental charge. 




 
 
 
 


1191 posts

Uber Geek
+1 received by user: 171

Trusted
Subscriber

  Reply # 1163326 28-Oct-2014 09:47
Send private message

mikerussellnz:

The T-Box freeview rental is $15 a month and credited as part of the deal.  $399 / 15 would be 26.6 months worth of the rental charge.



ETC of more than the total cost of the service for the contract term - seems a bit rough.




283 posts

Ultimate Geek
+1 received by user: 2


  Reply # 1163353 28-Oct-2014 10:15
One person supports this post
Send private message

Yes it is definitely a mistake. Called them and they credited the amount  ($200 credit, down to the $199 I expected).   

The usual termination fee is $199, but $399 would be $199.50 * 2.

The only place on the website I found reference to $399 was if the T-Box was not returned, but in this case it was.

Possibly just a mix up there maybe. 

4805 posts

Uber Geek
+1 received by user: 3409

Lifetime subscriber

  Reply # 1163376 28-Oct-2014 10:23
Send private message

Sideface: The Early Termination Charge is $199 for UFC cable (12 month contract) PLUS $399 for cable/Sky (24 month contract).
The $399 charge is correct.
I feel your pain.


My comment applied to Sky TV, not Freeview

In January of this year I was charged an ET fee whilst under a 24-month cable Sky contract - listed as "ET fee T-Box $399" on the invoice.
I therefore decided to stay until the contract had expired.

[edit]  Crossed posts!





Sideface


658 posts

Ultimate Geek
+1 received by user: 28


  Reply # 1163377 28-Oct-2014 10:23
Send private message

Hmmm... I thought they waved the termination fee if you moved into area which couldn't be covered/serviced with the same contract? (unless of course you're actually moving to a location serviced by VF)

Filter this topic showing only the reply marked as answer Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

NZ and France seek to end use of social media for acts of terrorism
Posted 24-Apr-2019 12:13


Intel introduces the 9th Gen Intel Core mobile processors
Posted 24-Apr-2019 12:03


Spark partners with OPPO to bring new AX5s smartphone to New Zealand
Posted 24-Apr-2019 09:54


Orcon announces new always-on internet service for Small Business
Posted 18-Apr-2019 10:19


Spark Sport prices for Rugby World Cup 2019 announced
Posted 16-Apr-2019 07:58


2degrees launches new unlimited mobile plan
Posted 15-Apr-2019 09:35


Redgate brings together major industry speakers for SQL in the City Summits
Posted 13-Apr-2019 12:35


Exported honey authenticated on Blockchain
Posted 10-Apr-2019 21:19


HPE and Nutanix partner to deliver hybrid cloud as a service
Posted 10-Apr-2019 21:12


Southern Cross and ASN sign contract for Southern Cross NEXT
Posted 10-Apr-2019 21:09


Data security top New Zealand consumer priority when choosing a bank
Posted 10-Apr-2019 21:07


Samsung announces first 8K screens to hit New Zealand
Posted 10-Apr-2019 21:03


New cyber-protection and insurance product for businesses launched in APAC
Posted 10-Apr-2019 20:59


Kiwis ensure streaming is never interrupted by opting for uncapped broadband plans
Posted 7-Apr-2019 09:05


DHL Express introduces new MyDHL+ online portal to make shipping easier
Posted 7-Apr-2019 08:51



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.