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17 posts


# 164329 5-Feb-2015 19:57
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We finally got UFB installed on Monday 2/2 and the chorus reps would not instal our second line as Vodafone mis-loaded the request for it. This number is for a business line which was using faxabilty then but a seperate line now.

The times when I have finally got through the reps (only 5 or so) always say they will ring back with info, no one has rung back. They do not have  a time for this but tell us they can't do much to help at the moment but there is a ticket to sort it.

The email address was lost in the change over and took 3 days to get back. All my best mates got screwed up and lost access to my Vodafone.

My question is this normal or just a total cock up.

Using Facebook and the Vodafone community seems to be hit and miss as it seems they only answer the easy questions and the hard ones go un answered.

Sorry about this but are venting to relief some stress as they don't seem to give a toss.

So wish we could cancel the contract and leave them.

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  # 1231885 5-Feb-2015 20:00
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When on Fibre you access the account via customer zone

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  # 1231888 5-Feb-2015 20:03
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signed up but can't do bugger all there. No billing or ability to see much, really want the second number back as customers are thinking we have gone. They only talked to someone in the know as the message tells them the number is not allocated.

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