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238 posts

Master Geek

#171756 30-Apr-2015 11:36
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My workplace has been having issues for months with slow ADSL. We were told we needed to get UFB connect and the installation cost would be $20,000. Yeah right.

A tech was looking into our problem and was going to get back to me and never did. Our Account manager at Vodafone Business Enterprise didnt even reply to my email.

Here is a traceroute a tech did on a remote login. Never did find out what was going on. Speed tests were always poor around 2Mbps. 


Tracing route to []


over a maximum of 30 hops:
1    <1 ms    <1 ms    <1 ms


2     1 ms    <1 ms    <1 ms  Vigor.router []


3   140 ms   199 ms    53 ms []


4    22 ms    23 ms    23 ms []


5    21 ms    22 ms    22 ms []


6    23 ms    23 ms    22 ms []


7    22 ms    22 ms    22 ms


8    22 ms    21 ms    23 ms []


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5776 posts

Uber Geek

Lifetime subscriber

  #1294148 30-Apr-2015 11:36
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.



If you are posting regarding DSL speeds please check that



- you have reset your modem and router



- your PC (or other PCs in your LAN) is not downloading large files when you are testing


- you are not being throttled by your ISP due to going over the monthly cap



- your tests are always done on an ethernet connection to the router - do not use wireless for testing



- you read this topic and follow the instructions there.



Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:



- Your ISP and plan



- Type of connection (ADSL, ADSL2, VDSL)



- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)



- Your general location (or street)



- If you are rural or urban



- If you know your connection is to an exchange, cabinet or conklin



- If your connection is to a ULL or wholesale service



- If you have done an isolation test as per the link above



Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.



A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.



I recommend you read these two blog posts:



- Is your premises phone wiring impacting your broadband performance? (very technical)



- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

19282 posts

Uber Geek
Inactive user

  #1294172 30-Apr-2015 11:43
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Trace Route will add zero value to the actual query, xDSL line stats are required

Please answer the questions by PeterReader above and approx where are you located? Please no speedtests done over WiFi

If Rural you could be connected to Conklin or ASAM cabinet which have very limited capacity and only support ADSL1


238 posts

Master Geek

  #1294308 30-Apr-2015 14:18
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ADSL2 we are in Albany
Will get this tomorrow
Appleby Road, Albany
Connection around 18 Mbps
Connections are wired. Not wireless

19282 posts

Uber Geek
Inactive user

  #1294320 30-Apr-2015 14:31
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Do they have a master filter or are they using line filters? Also check for uplink saturation

775 posts

Ultimate Geek


  #1294360 30-Apr-2015 15:48
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There could be a number of things affecting the connection. Good to hear the sync speed is normally around 18Mb/s, that's a good place to start from. I'd be interested to know what sort of throughput you're getting (that's shown by doing a speedtest). I'd expect it to be maybe 14Mb/s. If it's less I would suggest plugging one computer straight into your modem (unplug everything else from the modem temporarily) and try a speedtest again, see if that makes a difference. That will help identify if it might be another computer on your connection taking up too much resource (like John has mentioned with uplink saturation) or potentially another device or configuration getting in the way.

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