Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
1890 posts

Uber Geek

Lifetime subscriber

  #1318163 5-Jun-2015 20:06
Send private message

johnr:
shk292: VF tried the same thing with me when I changed ISPs, took some very firm negotiating with the CSR to convince her that I was more likely to take legal action than pay for a service that I had cancelled
I guess 90% of customers just roll over and pay


It's not the matter of rolling over it's what in the terms!


Hmm, I suppose.  But if I ask for service to be terminated, and it is, on a certain date, I don't expect to be billed for the next month's service.  You can provide a service and charge me for it, or stop providing it and stop charging.  But one without the other is unfair, regardless of the terms.

903 posts

Ultimate Geek
Inactive user


  #1318165 5-Jun-2015 20:15
Send private message

Been with vodafone for 8 years now.never had a problem not resolved immediately 

 
 
 
 




26 posts

Geek


  #1318175 5-Jun-2015 20:52
Send private message

johnr: Did you provide the 30 days notice?

 

 

I discussed it with the CSR when I phoned around the 5th of May and was told I could cancel at the end of the month, I had wanted to cancel immediately but was told I would be charged for the full month. I realise it says a full month in the terms and conditions but obviousily my agreement with the CSR supersedes that.

 

 

However, it is a moot point anyway. The second lady I spoke to arrange for my June bill to be wiped, which I appreciate. Honestly if they just got the wait times down to around 5 mins at most they would surely have much better customer retention.

 

 

I've phoned Spark 3 times in the last week and once did I have to wait longer than a minute and that was around 4-5 minutes. This isn't as good as I remember so it looks like Spark is moving in the wrong direction as well.

16204 posts

Uber Geek

Trusted
Subscriber

  #1318182 5-Jun-2015 20:58
Send private message

ajw: The opposite with me, had excellent service with vodafone when signing up for phone and cable broadband recently and even the first bill was accurate.



Yeah sales is well staffed.

'That VDSL Cat'
12453 posts

Uber Geek

Trusted
Spark
Subscriber

  #1318183 5-Jun-2015 21:00
Send private message

johnr: Some fantastic peering now live in just the last week


now if only it wasnt only on cable ;)




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


320 posts

Ultimate Geek
Inactive user


  #1318191 5-Jun-2015 21:21
Send private message

I think vodafone's customer support line quality has improved considerably.  I used to call up, and got a crackly line with low volume, then a heavy accent.  I had to put the cell phone on speaker, and max volume to be able to be able to comprehend.  Sometimes the employee offered to call me back, I can't remember whether it made a difference, but it was a nice gesture.  On a landline, if any light noise was happening around me, anything being said was a lost cause, I had to go to a distant room where there was no noise to make it barely workable.   My last couple of calls I got a clear line, and the speaker was easily audible and with minimal accent.  It was worrying that a telecoms company had such terrible line quality.

My latest vodafone problems also appear to finally be resolved.  My parents' bandwidth usage was not updating for over a month.  I was notified that it would take 2 working days to fix.  Two weeks later it still hadn't been fixed and then I get emails forwarded from my confused parents notifying them in an automated fashion their addon and account was cancelled and then reenabled.   This was confusing and unneeded stress for them, and even I couldn't say for sure it was related to the reported problem.  A few hours later I get a call saying the problem is resolved.

If it were up to me, I'd rid them of the vodafone telstraclear albatross.  It seems to lead to an additional stage of on hold waiting, and technical problems that can't be resolved without ignoring the problem and working around it by closing the service off and recreating it.  I wonder if things are getting worse for ex-telstraclear users, and it's being short changed by vodafone.  In the past their bandwidth stopped updating, and when reported then, it continued on normally once fixed.  This time, whatever problem it was, was irreparably worse.  Or they've lost the skilled technicians who were capable of fixing it properly.  Beats me.

19282 posts

Uber Geek
Inactive user


  #1318194 5-Jun-2015 21:43
Send private message

hio77:
johnr: Some fantastic peering now live in just the last week


now if only it wasnt only on cable ;)


Red will cut over very soon

 
 
 
 


22884 posts

Uber Geek

Trusted
Lifetime subscriber

  #1318211 6-Jun-2015 01:49
Send private message

jeffory123: 12 months of bad service, cancelled last month with final day on 31 May. Get a bill for June...so I have to ring up vodafone and ask whats up with the bill. I just spent 35 minutes on hold. A nice lady answered and I started explaining my problem. I was then cut off about 20 seconds later by an automated message telling me I have phoned outside of business hours. The business hours said up to 8pm but it was 6:16pm... Phoning again now - 10 minutes on hold and counting. Thank god I am back with Spark now. Got lured by a special, worst mistake I ever made.


I had to have a laugh here. You must be pretty near perfect if picking the wrong ISP for you was the "worst mistake you've ever made".

Despite my difficulties and I have had a few, I still rate VF as one of my prized business partners and I consider what they provide, as excellent value.

If you didn't give 30 days notice, as per your contract, then you have no-one to blame but yourself. (Not just directed at the OP but in general terms).



26 posts

Geek


  #1339429 8-Jul-2015 18:15
Send private message

networkn: If you didn't give 30 days notice, as per your contract, then you have no-one to blame but yourself. (Not just directed at the OP but in general terms).

 

 

 

I'm sorry but that is absolutely nonsense. If I was advised by a CSR that they would make an exception I am perfectly entitled to rely on that advice. I take it you are not overly familiar with contract law, a variation to a contract can be verbal or written regardless of whether the original contract was verbal or written. Obviously not too familiar with what an exaggeration is as well....

 

 

 

The main reason I am posting again here is despite being assured my bill had been wiped and my account had been properly closed in June I just received ANOTHER bill this month with an outstanding balance of close to 200 dollars!!! Luckily this time I only had to spend about 4 minutes on hold before being picked up. I must admit VF's service does seem to be improving. Spark on the other hand is taking a turn for the worse.

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic




News »

Freeview On Demand app launches on Sony Android TVs
Posted 6-Aug-2020 13:35


UFB hits more than one million connections
Posted 6-Aug-2020 09:42


D-Link A/NZ extends COVR Wi-Fi EasyMesh System series with new three-pack
Posted 4-Aug-2020 15:01


New Zealand software Rfider tracks coffee from Colombia all the way to New Zealand businesses
Posted 3-Aug-2020 10:35


Logitech G launches Pro X Wireless gaming headset
Posted 3-Aug-2020 10:21


Sony Alpha 7S III provides supreme imaging performance
Posted 3-Aug-2020 10:11


Sony introduces first CFexpress Type A memory card
Posted 3-Aug-2020 10:05


Marsello acquires Goody consolidating online and in-store marketing position
Posted 30-Jul-2020 16:26


Fonterra first major customer for Microsoft's New Zealand datacentre
Posted 30-Jul-2020 08:07


Everything we learnt at the IBM Cloud Forum 2020
Posted 29-Jul-2020 14:45


Dropbox launches native HelloSign workflow and data residency in Australia
Posted 29-Jul-2020 12:48


Spark launches 5G in Palmerston North
Posted 29-Jul-2020 09:50


Lenovo brings speed and smarter features to new 5G mobile gaming phone
Posted 28-Jul-2020 22:00


Withings raises $60 million to enable bridge between patients and healthcare
Posted 28-Jul-2020 21:51


QNAP integrates Catalyst Cloud Object Storage into Hybrid Backup solution
Posted 28-Jul-2020 21:40



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.