jmosen: Actually Michael, you're simply incorrect. it is not like this for all retail stores, and I can tell you this because as a blind person, I call a lot of retail stores.
If I call one and get no answer, I'm very happy to accept that all staff are busy with customers, and I'll hang up and call again in 15/20 minutes. Almost always, someone will then pick up.
If that person asks me to hold, I will gladly hold.
Not until yesterday have I had an experience over a four hour period where I called three different stores belonging to the same company, and had no one pick up once. It has never happened before.
Let me reiterate that if this information were available online, I would gladly have sought it online. It was not.
Retired IT Manager.
The views stated in my posts are my personal views and not that of any other organisation.
There is no planet B
jmosen: Thanks for the very reasonable and courteous reply Dylan.
I appreciate how busy these stores get, and a stock tracking system searchable by the customer would be a great solution for the future.
Baconeta: I know if you ask nicely at one store for the future, that they can often see the stock in other stores (usually live data). Perhaps if you try again in the future you could do this. :)
NonprayingMantis: when I worked in Retail many years ago, the policy was always that if the phone was ringing we should answer it.
Even if we were with another customer, we should say "excuse me for just 1 minute" answer the phone, quickly take the customers details and tell them we were serving someone else, and when we had a chance give them a call back.
Then get back to our original customer.
stevenz: Did you leave a voicemail and if so did anyone call back?
I was always taught to consider an unanswered call as a lost sale, as appears to have been the case in this instance.