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273 posts

Ultimate Geek

# 176968 17-Jul-2015 13:59
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My WXC VDSL won't connect, so I call the helpdesk.

"Welcome to Worldxchange. We are unable to take your call at present due to an emergency evacuation".

Yikes. Hope all is OK!!

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334 posts

Ultimate Geek


  # 1346260 17-Jul-2015 14:07
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Hi Andrew,  

All is ok,  will get someone to call you ASAP to help with the issue. 


273 posts

Ultimate Geek

  # 1346261 17-Jul-2015 14:08
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Thanks - the link got reset (remotely?) and it came back up about 2min before I was called. Was the evac and the outage related?


334 posts

Ultimate Geek


  # 1346281 17-Jul-2015 14:43
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Nothing from the WXC end which would have caused this (no outages),  we'll start an anaylser on your circuit - if issues persist give us a call. 


273 posts

Ultimate Geek

  # 1346382 17-Jul-2015 16:20
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Thanks. This is what I observed: VDSL was fine, the PPP wouldn't authenticate (I think timing out, the MP264 log wasn't clear). A restart before first calling wouldn't fix it, then while I was watching it, at the same time as you guys re-entered the office, the VDSL link reset and PPP came up.

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