Hi, despite my disappointment that I can't connect my Nokia E61I to VFX, I'm seriously looking at switching, at least to XNet as my ISP.
There is now just one very big issue holding me back. I am totally blind and use screen reading software allowing me to hear, and read in Braille, what's on the screen. The home page and account pages of Orcon, my ISP at present, are very accessible. XNet seems far less so.
Specifically, on the home page at http://www.xnet.co.nz, there is a series of options labelled things like "home, voice, Internet, Support" etc. None of these options is a conventional link. I assume that these options are clickable with the mouse, but they are certainly not standard HTML hyperlinks. If they are Flash, then this can be written in a way that is accessible to screen readers, but in this case, have not been.
Secondly, I did find a link that allowed me to build my own plan with XNet. Again here, I had mixed success. There were standard edit fields that allowed me to key in my data usage, which is around 40 GB per month at present. The slider that allows the user to specify the speed in either direction is completely undetectable by my screen reader. This led me to believe I was getting a fantastic deal with 40 GB at a little over $40 per month, only to find when I phoned that it was a more realistic $90 since I had not selected, or in my case wasn't able to select, the speed.
The reason why all this is significant to me, is that if the public pages have these accessibility issues, I have no confidence that I could use the account and VFX pages allowing me to configure services such as call forwarding etc.
Firstly, is XNet interested in making the site accessible? And secondly, is there a dummy account I can log into so I can find out whether I can even use the service?
I have to say that Xnet's home page is one of the more inaccessible ISP sites in NZ I've used, and I hope that this might be remedied since so many here have good things to report about customer service and service quality.