Vodafone and the Samsung Galaxy Note7

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Vodafone and the Samsung Galaxy Note7 - Sept 2016

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dejadeadnz

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#1638356 21-Sep-2016 19:31

I should clarify that the abuse I spoke of was actually from a then (and still current, AFAIK) employee of VF. On the flipside of the coin, I feel sorry for people like Mike Hales who, despite the occasional slip up (which undoubtedly has more to do with VF putting him in an invidious position of being unable to answer/be truthful) has represented VF on here and elsewhere in a much classier way than ahem a few (former) frequent VF staffers-posters on here ever have.

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#1639540 23-Sep-2016 17:15

Did anyone else just get an SMS from VodafoneNZ about the Note7 replacements?

They are now in New Zealand and ready to be picked up

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eracode

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#1649323 11-Oct-2016 16:42

@MikeHales: It would be appreciated if you could post here to clarify Vodafone NZ's position regarding the re-re-call of the Note 7. There does not seem to be any info on this either on the VF website nor on Vodafone NZ Community website.

I understand that owners of the 'safe' version of the N7 can (or should, or must?) return their phones to VF for refund or choose a different device - presumably with a cash adjustment for differing prices if necessary.

Presumably customers who took advantage of VF's 24-month interest-free offer will get a refund of the monthly principal payments they have already made?

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#1649331 11-Oct-2016 16:46

I would say this is getting worked thru right now between Samsung and the mobile carriers and Mike will post when he has official INFO

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MikeHales

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#1649333 11-Oct-2016 16:49

eracode:

@MikeHales: It would be appreciated if you could post here to clarify Vodafone NZ's position regarding the re-re-call of the Note 7.

I understand that owners of the 'safe' version of the N7 can (or should, or must?) return their phones to VF for refund or chose a different device.

Presumably customers who took advantage of VF's 24-month interest-free offer will get a refund of the monthly principal payments they have already made?

Hiya

Full position detailed here on VF Community. Samsung is quite clear that whether new or replacement you should "should power down and stop using the device and take advantage of the remedies available at their place of purchase or locally designated customer center." Re the buying on Interest Free, I would recommend a conversation with our Call Centre on 777 to clarify what the options are in that respect but my understanding that a full refund would be offered.

Hope that helps.

thecatsgoolies

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#1649551 12-Oct-2016 06:55

dejadeadnz:

I should clarify that the abuse I spoke of was actually from a then (and still current, AFAIK) employee of VF. On the flipside of the coin, I feel sorry for people like Mike Hales who, despite the occasional slip up (which undoubtedly has more to do with VF putting him in an invidious position of being unable to answer/be truthful) has represented VF on here and elsewhere in a much classier way than ahem a few (former) frequent VF staffers-posters on here ever have.

there aren't actually many VF staff on GZ anymore, I can only think of two. The majority are ex staffers including myself. Many staffers here gave up a lot of their own time to post, not being paid or likewise. The community is likewise not run in the way it once was with many of us volunteering our time. There aren't many people giving their time anymore sadly :-) Kudos to Mike. He does a stellar job.

thecatsgoolies

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#1649553 12-Oct-2016 07:00

MikeHales:

eracode:

@MikeHales: It would be appreciated if you could post here to clarify Vodafone NZ's position regarding the re-re-call of the Note 7.

I understand that owners of the 'safe' version of the N7 can (or should, or must?) return their phones to VF for refund or chose a different device.

Presumably customers who took advantage of VF's 24-month interest-free offer will get a refund of the monthly principal payments they have already made?

Hiya

Full position detailed here on VF Community. Samsung is quite clear that whether new or replacement you should "should power down and stop using the device and take advantage of the remedies available at their place of purchase or locally designated customer center." Re the buying on Interest Free, I would recommend a conversation with our Call Centre on 777 to clarify what the options are in that respect but my understanding that a full refund would be offered.

Hope that helps.

m

Hi Mike

Thanks for posting updates. My note 7 was replaced, has been picked up and is waiting for me but sadly will be going back. My point is I have been paying interest free for the past 2 payments for a device I dont have. I did take the J5 option but really couldn't use it as it wasn't to the standard I was used to.

Had I have known the issues arising on the device, I don't think I would have set out to upgrade so fast and would have waited as not to pay the last two months of resign fee and pay for a device I haven't even used :-( Seems rather wasteful and pointless really. Ah well lesson learnt I suppose. I guess the S7 edge will be the alternative for me when I return.

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eracode

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#1649555 12-Oct-2016 07:06

thecatsgoolies:

MikeHales:

eracode:

@MikeHales: It would be appreciated if you could post here to clarify Vodafone NZ's position regarding the re-re-call of the Note 7.

I understand that owners of the 'safe' version of the N7 can (or should, or must?) return their phones to VF for refund or chose a different device.

Presumably customers who took advantage of VF's 24-month interest-free offer will get a refund of the monthly principal payments they have already made?

Hiya

Full position detailed here on VF Community. Samsung is quite clear that whether new or replacement you should "should power down and stop using the device and take advantage of the remedies available at their place of purchase or locally designated customer center." Re the buying on Interest Free, I would recommend a conversation with our Call Centre on 777 to clarify what the options are in that respect but my understanding that a full refund would be offered.

Hope that helps.

m

Hi Mike

Thanks for posting updates. My note 7 was replaced, has been picked up and is waiting for me but sadly will be going back. My point is I have been paying interest free for the past 2 payments for a device I dont have. I did take the J5 option but really couldn't use it as it wasn't to the standard I was used to.

Had I have known the issues arising on the device, I don't think I would have set out to upgrade so fast and would have waited as not to pay the last two months of resign fee and pay for a device I haven't even used :-( Seems rather wasteful and pointless really. Ah well lesson learnt I suppose. I guess the S7 edge will be the alternative for me when I return.

I too am interested to know how my two months of principal payments will be handled.

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eracode

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#1656454 23-Oct-2016 08:44

@MikeHales: Mike, can you please tell us when are Vodafone going to credit former Note 7 owners with the $100 consolation payment that Samsung announced a couple of weeks ago? I called your 0800 number about 10 days a ago and they said it would "two or three business days away".

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eracode

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#1658036 26-Oct-2016 11:11

@MikeHales: You were the OP here - would be grateful if you could tell us what VF is going regarding the Samsung $100 credit.

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thegeekboy

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#1658139 26-Oct-2016 13:34

Hey @eracode - I found this: http://vodafone.co.nz/press-release/samsung-galaxy-note-7-100-customer-credit/

It looks like it will just show up on your bill. I'd check it out in "My Vodafone"

eracode

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#1658309 26-Oct-2016 16:05

thegeekboy:

Hey @eracode - I found this: http://vodafone.co.nz/press-release/samsung-galaxy-note-7-100-customer-credit/

It looks like it will just show up on your bill. I'd check it out in "My Vodafone"

Thanks but unfortunately it's not quite that simple - My Vodafone only shows you your last monthly bill - not anything that happens during a billing period. It's not like bank account that shows stuff day by day. My bill was recently issued and the $100 credit wasn't there - so I will have to wait until late Nov to be able to check it on my next bill. Very annoying and frustrating.

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eracode

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#1665582 8-Nov-2016 10:30

Has anyone actually received the $100 'consolation credit' from Vodafone yet?

Sometimes I just sit and think. Other times I just sit.

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