Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




490 posts

Ultimate Geek
+1 received by user: 104

Trusted
Subscriber

Topic # 205778 26-Nov-2016 15:28
Send private message

For all the months of poor connectivity and overcharging that convinced me to leave Vodafone, I would like to report a positive experience(ish) leaving them.

I cancelled our internet 5th October and got an unexpected bill this morning. I flicked an email out around 7:30am asking that it be rectified, but expected to have to follow up with a phone call later today or during the week.

To my great surprise I got a phone call about an hour later, confirming the bill was in error and also letting me know I was overcharged on the final one a month ago (which I hadn't noticed).

The guy on the phone took down a bank account number to return the funds and followed up with an email confirming what he'd done.

An absolute about face on the uncaring attitude I'd battled for months on end when I was bound by a 12 month contract, I was even gobsmacked when I cancelled and the retention team being unable match bigpipes offer harrumphed and hung up on me.

If the experience I had today is indicative of Vodafone having fixed what was a very toxic way of dealing with customers, I might one day consider going back to them if I end up in an area without fibre, whereas before I was willing to accept ADSL as a trade off to never have to deal with them again.


Create new topic
20559 posts

Uber Geek
+1 received by user: 3956

Trusted
Subscriber

  Reply # 1677971 26-Nov-2016 16:02
One person supports this post
Send private message

Do you have the money in your account yet tho?





Richard rich.ms



490 posts

Ultimate Geek
+1 received by user: 104

Trusted
Subscriber

  Reply # 1678009 26-Nov-2016 17:16
Send private message

Baby steps

 
 
 
 


xpd

The Overrated Raccoons
8434 posts

Uber Geek
+1 received by user: 1144

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 1678121 27-Nov-2016 08:56
Send private message

When I left I didnt have any issues, they put me to their retention team who tried to come up with a deal to keep me (What I wanted was $160 a month from them vs $100 from Voyager....V/fone got it down to $120) and when I declined, that was it. No more contact, noone bashing the door for money or anything. 

 

Overall my whole time with V/fone was pretty good really.

 

 





XPD / Gavin / DemiseNZ

 

For Free Games, Geekiness and Reviews, visit :

 

Home Of The Overrated Raccoons

 

 


2664 posts

Uber Geek
+1 received by user: 400


  Reply # 1678142 27-Nov-2016 09:43
One person supports this post
Send private message

xpd:

When I left I didnt have any issues, they put me to their retention team who tried to come up with a deal to keep me (What I wanted was $160 a month from them vs $100 from Voyager....V/fone got it down to $120) and when I declined, that was it. No more contact, noone bashing the door for money or anything. 


Overall my whole time with V/fone was pretty good really.


 



The fact any company needs a "Retention Team" tells me something about the company. If their product and customer service were up to scratch they wouldn't need such a team.




Sony Xperia X running Sailfish
Jolla C
Nokia N1
Dell Inspiron 14z i5


Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

$3.74 million for new electric vehicles in New Zealand
Posted 17-Jan-2018 11:27


Nova 2i: Value, not excitement from Huawei
Posted 17-Jan-2018 09:02


Less news in Facebook News Feed revamp
Posted 15-Jan-2018 13:15


Australian Government contract awarded to Datacom Connect
Posted 11-Jan-2018 08:37


Why New Zealand needs a chief technology officer
Posted 6-Jan-2018 13:59


Amazon release Silk Browser and Firefox for Fire TV
Posted 21-Dec-2017 13:42


New Chief Technology Officer role created
Posted 19-Dec-2017 22:18


All I want for Christmas is a new EV
Posted 19-Dec-2017 19:54


How clever is this: AI will create 2.3 million jobs by 2020
Posted 19-Dec-2017 19:52


NOW to deploy SD-WAN to regional councils
Posted 19-Dec-2017 19:46


Mobile market competition issues ComCom should watch
Posted 18-Dec-2017 10:52


New Zealand government to create digital advisory group
Posted 16-Dec-2017 08:47


Australia datum changes means whole country moving 1.8 metres north-east
Posted 16-Dec-2017 08:39


UAV Traffic Management Trial launching today in New Zealand
Posted 12-Dec-2017 16:06


UFB connections pass 460,000
Posted 11-Dec-2017 11:26



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.