Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




46 posts

Geek


# 212741 10-Apr-2017 14:51
Send private message

Hi All,

 

 

 

We're in Paraparaumu, and for the last few months have been experiencing frequent micro-outages of our cable connection. We're on an old 50/10(or 20, i forget) plan.

 

I've been unable to isolate the ageing Belkin F5D N router, as we currently have no device with an Ethernet port (thanks, Apple!)

 

I have however eliminated the Baby Monitor, Chromecast and WiFi Extender as possible causes.

 

The login page on the router often displays - 'Internet status: Not Connected', and then after a few minutes it'll show 'connected'.

 

Lights on the Vodafone modem always appear as normal.

 

 

 

Is anyone else experiencing similar in Kapiti? there was a post on a local facebook page which has elicited some similar complaints, so it seems its not just us, which while i still need to isolate my router leads me to belive this may in fact be a wider network issue.

 

 

 

Also - this is definately worse at night, again leading me to believe this could be a network issue rather than a router issue.


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3
3082 posts

Uber Geek

Trusted

  # 1760280 10-Apr-2017 15:01
Send private message

Make sure you give the helpdesk a call an get the issue logged.

 

There is another big thread going here based on people who have upgraded to DOCSIS 3.1 (aka FibreX) where people are experiencing dropouts or longer outages


5627 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1760309 10-Apr-2017 15:27
Send private message

In the this case you want Downer to come and inspect the Cable (Coax) quality for bad / poor connections

 

Linux


 
 
 
 


1199 posts

Uber Geek
Inactive user


  # 1760345 10-Apr-2017 16:42
Send private message

Yes, me too. I did mention it in another post but thought I was the only one affected. Glad I have seen your post!

 

Anyway, here is a graph of mine from the last week. (I am in Waikanae on Fibrex, 200/20).

 

The biggest drop over the last 7 days was yesterday. Woke up to no internet, and it stayed down till around 9:00am. (+/- 4 hours downtime)

 

 

Recorded 5 dropouts in 7 days, most last at least 30minutes. These are just pings to vodafone DNS server 203.109.191.1. Latency always gets really bad just before a dropout.

 

Here are some of the errors I see in my fritzbox log. I have a simular report for opendns servers and they are also affected.

 

 

 Rebooting the modem (not router) rarely has any affect.

 

 


1199 posts

Uber Geek
Inactive user


  # 1760357 10-Apr-2017 16:48
Send private message

Linux:

 

In the this case you want Downer to come and inspect the Cable (Coax) quality for bad / poor connections

 

Linux

 

 

I dont believe its possible for it to be the cable. Downer will just come (again) and say its fine. They did some extensive tests on my connection when they came to do the install as I was very worried about the length of my driveway. My conenction was faultless for the first few weeks. Its only over the last few weeks have we started noticing the droputs.

 

After a dropout my connection is always perfect. Really low latency, and max upload/download.


5627 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1760362 10-Apr-2017 17:14
Send private message

Still lots of planned work going on across the HFC network and the bad weather last week caused some outages on some Nodes

Linux

1969 posts

Uber Geek

Trusted
Subscriber

  # 1760369 10-Apr-2017 17:48
Send private message

twisted:

 

Hi All,

 

 

 

We're in Paraparaumu, and for the last few months have been experiencing frequent micro-outages of our cable connection. We're on an old 50/10(or 20, i forget) plan.

 

I've been unable to isolate the ageing Belkin F5D N router, as we currently have no device with an Ethernet port (thanks, Apple!)

 

I have however eliminated the Baby Monitor, Chromecast and WiFi Extender as possible causes.

 

The login page on the router often displays - 'Internet status: Not Connected', and then after a few minutes it'll show 'connected'.

 

Lights on the Vodafone modem always appear as normal.

 

 

 

Is anyone else experiencing similar in Kapiti? there was a post on a local facebook page which has elicited some similar complaints, so it seems its not just us, which while i still need to isolate my router leads me to belive this may in fact be a wider network issue.

 

 

 

Also - this is definately worse at night, again leading me to believe this could be a network issue rather than a router issue.

 

 

Why don't you call Vodafone and explain what's happening?

 

You'll find they will offer you the HG659 for staying, and even though many people here hate that particular model, a new anything should perform better than a 7-year old device...

 

This community are not employees of each ISP or know what is actually happening, and in your case the problem may be very simple to solve.





________

 

Antonios K

 

Click to see full size




46 posts

Geek


  # 1760565 11-Apr-2017 08:58
Send private message

antoniosk:

 

Why don't you call Vodafone and explain what's happening?

 

You'll find they will offer you the HG659 for staying, and even though many people here hate that particular model, a new anything should perform better than a 7-year old device...

 

This community are not employees of each ISP or know what is actually happening, and in your case the problem may be very simple to solve.

 

 

 

 

My wife has Called. I haven't as I am out of the house between the hours of 6am - 5pm, and then my evenings are spent feeding small children and getting them to bed. By the time that, and the associated cleaning/lunch making is complete, the last thing i feel like doing is sitting on the phone to a Manilla based call centre.

 

My wife did not find them very helpful at all, other than providing suggestions we have already tried (eliminating noise such as the wifi extender, baby monitor, etc. And changing the channel) Apparently, he seemed reluctant to perform any tests on the Line or the cisco cable modem.

 

And to be clear: The problem is not WIFI outages - it is Internet Outages. And I know i'm not alone experiencing this on the coast. While the bulk of people that are reporting similar issues seem to be on the DOCSIS 3.0 network, some aren't and are still having problems. 

 

To be honest, I'm reluctant to push hard for a resolution, because even though I've been a cable consumer since TelstraSaturn days, we now have Fibre in our street and we will be switching to a fibre provider once we sort out FTA TV.

 

 

 

 


 
 
 
 


2935 posts

Uber Geek

Trusted
Subscriber

  # 1760573 11-Apr-2017 09:14
Send private message

Same problems here, Kapiti cable dropping off frequently.


1199 posts

Uber Geek
Inactive user


  # 1760618 11-Apr-2017 09:39
Send private message

antoniosk:

 

Why don't you call Vodafone and explain what's happening?

 

You'll find they will offer you the HG659 for staying, and even though many people here hate that particular model, a new anything should perform better than a 7-year old device...

 

I put my HG659 on trademe as its probably one of the worse routers I have ever had to use in my life. Switched back to my Fritzbox.

 

A new router, no matter how good it is, is not going to fix the dropouts.

 

I get the feeling Vodafone are trying to silence the problems by offering new routers, and half price fibrex internet (for 6 months).


615 posts

Ultimate Geek

Trusted
Vodafone NZ

  # 1760623 11-Apr-2017 09:47
Send private message

Please do raise it as an issue with us, the more information we have the better. There is a network solution planned for this month - it's us not you.





Channel Manager, Help & Support @ Vodafone NZ


1199 posts

Uber Geek
Inactive user


  # 1760628 11-Apr-2017 09:54
Send private message

MikeHales:

 

Please do raise it as an issue with us, the more information we have the better. There is a network solution planned for this month - it's us not you.

 

 

Will do. Thanks Mike.

 

What is this network solution that is planned? Do you have any more details for us?

 

Thanks


615 posts

Ultimate Geek

Trusted
Vodafone NZ

  # 1760636 11-Apr-2017 10:16
Send private message

Not right now, sorry.





Channel Manager, Help & Support @ Vodafone NZ




46 posts

Geek


  # 1760668 11-Apr-2017 12:25
Send private message

Logged with a 'vodafone ninja'

Not much help aside from asking me to call back when I'm at home so they can test the WiFi channels.

1199 posts

Uber Geek
Inactive user


  # 1760672 11-Apr-2017 12:47
Send private message

twisted: Logged with a 'vodafone ninja'

Not much help aside from asking me to call back when I'm at home so they can test the WiFi channels.

 

Next time tell them you don't use wifi. Tell them you plugged directly into the router with lan cable.

 

Its their standard response every time.


ajw

1541 posts

Uber Geek


  # 1760676 11-Apr-2017 12:54
Send private message

twisted: Logged with a 'vodafone ninja'

Not much help aside from asking me to call back when I'm at home so they can test the WiFi channels.

 

They are offering some good deals to stay on the cable network. Give retentions a call.

 

 

 

 


 1 | 2 | 3
View this topic in a long page with up to 500 replies per page Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Samsung Galaxy Fold now available in New Zealand
Posted 6-Dec-2019 00:01


NZ company oDocs awarded US$ 100,000 Dubai World Expo grant
Posted 5-Dec-2019 16:00


New Zealand Rugby Selects AWS-Powered Analytics for Deeper Game Insights
Posted 5-Dec-2019 11:33


IMAGR and Farro bring checkout-less supermarket shopping to New Zealand
Posted 5-Dec-2019 09:07


Wellington Airport becomes first 5G connected airport in the country
Posted 3-Dec-2019 08:42


MetService secures Al Jazeera as a new weather client
Posted 28-Nov-2019 09:40


NZ a top 10 connected nation with stage one of ultra-fast broadband roll-out completed
Posted 24-Nov-2019 14:15


Microsoft Translator understands te reo Māori
Posted 22-Nov-2019 08:46


Chorus to launch Hyperfibre service
Posted 18-Nov-2019 15:00


Microsoft launches first Experience Center worldwide for Asia Pacific in Singapore
Posted 13-Nov-2019 13:08


Disney+ comes to LG Smart TVs
Posted 13-Nov-2019 12:55


Spark launches new wireless broadband "Unplan Metro"
Posted 11-Nov-2019 08:19


Malwarebytes overhauls flagship product with new UI, faster engine and lighter footprint
Posted 6-Nov-2019 11:48


CarbonClick launches into Digital Marketplaces
Posted 6-Nov-2019 11:42


Kordia offers Microsoft Azure Peering Service
Posted 6-Nov-2019 11:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.