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1027 posts

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  # 1846999 15-Aug-2017 12:38
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kharris:

 

MikeB4:

 

Pumpedd:

 

MikeB4:

 

cut off three times trying to talk with VF, then they tell me I have to put the HG659 back on before they will look at it. I cannot physically do that and tried to explain that to the *cough* person I spoke with. 

 

 

It does make sense .....you do seem to have a lot more issues than most and are not using VF hardware. 

 

 

With respect no it does not make sense when they know  there are issues with their modems and their nodes.  I have also been through that previously and it makes no difference. It has nothing to do with the Router

 

 

Cough!... Mike certainly knows what he is talking about here.  The HG659 is fine for 200/20 FibreX like @Pumpedd has.... but seems to drop at times for gigabit.

 

There are many on geekzone that are using their own routers. 

 

I am on 200/20 and get drop outs but my "reported" speed is OK most of the time.   I have not bothered to figure out if the problem is with the modem or the router (or a combination of the two).

 

If VF are rolling out new equipment due to manufacture problems then does that not suggest that using your own router should be better if that is the issue?

 

 

and while I am at it... if @MikeB4 seems to be the only one having issues then why did you, @Pumpedd , recently contact the VF retention team and get a discount based on poor performance and drop outs?





Kirk

 


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  # 1847020 15-Aug-2017 13:23
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kharris:

 

kharris:

 

MikeB4:

 

Pumpedd:

 

MikeB4:

 

cut off three times trying to talk with VF, then they tell me I have to put the HG659 back on before they will look at it. I cannot physically do that and tried to explain that to the *cough* person I spoke with. 

 

 

It does make sense .....you do seem to have a lot more issues than most and are not using VF hardware. 

 

 

With respect no it does not make sense when they know  there are issues with their modems and their nodes.  I have also been through that previously and it makes no difference. It has nothing to do with the Router

 

 

Cough!... Mike certainly knows what he is talking about here.  The HG659 is fine for 200/20 FibreX like @Pumpedd has.... but seems to drop at times for gigabit.

 

There are many on geekzone that are using their own routers. 

 

I am on 200/20 and get drop outs but my "reported" speed is OK most of the time.   I have not bothered to figure out if the problem is with the modem or the router (or a combination of the two).

 

If VF are rolling out new equipment due to manufacture problems then does that not suggest that using your own router should be better if that is the issue?

 

 

and while I am at it... if @MikeB4 seems to be the only one having issues then why did you, @Pumpedd , recently contact the VF retention team and get a discount based on poor performance and drop outs?

 

 

I can live with the poorish performance if the price is right, as cost is important in my circumstances. I was ready to switch to UFB because it was cheaper than my newly increased monthly fee, but clearly VF want to retain customers. They offered the discount, I didn't request it, as I was ready to leave. I dont believe VF Fibre should be charged at UFB rates due to its reliability that has been proven over and over for a decade. 

 

All I was saying earlier was how can you expect the VF techies to check into complaints when their own equipment isn't attached? I am not as techie as some..obviously.


 
 
 
 


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  # 1847022 15-Aug-2017 13:27
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Their equipment is connected, that is the Technicolor TC4400 Modem, I have been through the exercise of putting the HG659 and it made zero difference, it is very difficult and painful for me to change the router so I was not prepared to do for a pointless exercise. VF are quite capable to line testing etc with my router attached.





Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

There is no planet B

 

 


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  # 1847025 15-Aug-2017 13:37
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Pumpedd:

 

kharris:

 

kharris:

 

MikeB4:

 

Pumpedd:

 

MikeB4:

 

cut off three times trying to talk with VF, then they tell me I have to put the HG659 back on before they will look at it. I cannot physically do that and tried to explain that to the *cough* person I spoke with. 

 

 

It does make sense .....you do seem to have a lot more issues than most and are not using VF hardware. 

 

 

With respect no it does not make sense when they know  there are issues with their modems and their nodes.  I have also been through that previously and it makes no difference. It has nothing to do with the Router

 

 

Cough!... Mike certainly knows what he is talking about here.  The HG659 is fine for 200/20 FibreX like @Pumpedd has.... but seems to drop at times for gigabit.

 

There are many on geekzone that are using their own routers. 

 

I am on 200/20 and get drop outs but my "reported" speed is OK most of the time.   I have not bothered to figure out if the problem is with the modem or the router (or a combination of the two).

 

If VF are rolling out new equipment due to manufacture problems then does that not suggest that using your own router should be better if that is the issue?

 

 

and while I am at it... if @MikeB4 seems to be the only one having issues then why did you, @Pumpedd , recently contact the VF retention team and get a discount based on poor performance and drop outs?

 

 

I can live with the poorish performance if the price is right, as cost is important in my circumstances. I was ready to switch to UFB because it was cheaper than my newly increased monthly fee, but clearly VF want to retain customers. They offered the discount, I didn't request it, as I was ready to leave. I dont believe VF Fibre should be charged at UFB rates due to its reliability that has been proven over and over for a decade. 

 

All I was saying earlier was how can you expect the VF techies to check into complaints when their own equipment isn't attached? I am not as techie as some..obviously.

 

 

My comment was based on you saying that Mike seemed to have more issues than most.... but you clearly have issues too.  I know that there are quite a few people that are actively following Mikes updates of his experience because their own experience is similar.  I am one of those people.  If you don't like Mikes posts then don't read them... this is the second time have had a negative response to one of his posts.

 

Vodafone can and have been testing Mikes' lines with his equipment attached.  It is a blanket answer for CSR's to ask customers to reinstate VF equipment... but once you get past them to the BB technical team you don't get asked to do this.

 

 





Kirk

 


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  # 1847213 15-Aug-2017 17:15
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Hmmm call back  has not happened yell  I will be talking to other ISP's tomorrow, I was hoping to avoid that but today has pushed my decision and my wife's 





Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

There is no planet B

 

 


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  # 1847218 15-Aug-2017 17:24
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MikeB4:

 

Hmmm call back  has not happened yell  I will be talking to other ISP's tomorrow, I was hoping to avoid that but today has pushed my decision and my wife's 

 

 

I thought you were organising fibre through another ISP already? Or were you doing that through VF also?

 

 





Kirk

 


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  # 1847233 15-Aug-2017 18:19
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kharris:

MikeB4:


Hmmm call back  has not happened yell  I will be talking to other ISP's tomorrow, I was hoping to avoid that but today has pushed my decision and my wife's 



I thought you were organising fibre through another ISP already? Or were you doing that through VF also?


 



I was going to try and stay with VF but after bring cut off three times, used in phone ping pong, an obnoxious CSR
and a call back not recieved has made it very hard to continue. Today I received some of the worst customer service I have experienced in a long time.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

There is no planet B

 

 


 
 
 
 


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  # 1847372 16-Aug-2017 08:49
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My speed this morning an its faster than last night when we dropped to 24.7mbps download. I wont ring VF again as the experience is what I imagine getting a colonoscopy is like.

 





Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

There is no planet B

 

 


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Vodafone NZ

  # 1847393 16-Aug-2017 09:38
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Pumpedd:

 

Just been told by VF people that they are replacing modems on FibreX due to issues with manufacture from their supplier.

 

 

 

 

Whoever told you that is misinformed or has misunderstood. There are no issues I'm aware of that require a widespread modem replacement. Firmware upgrades are always on the cards, and some would have seen the recent thread advising of updates to the HG659 router.


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  # 1847401 16-Aug-2017 09:57
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gaddman:

 

Pumpedd:

 

Just been told by VF people that they are replacing modems on FibreX due to issues with manufacture from their supplier.

 

 

 

 

Whoever told you that is misinformed or has misunderstood. There are no issues I'm aware of that require a widespread modem replacement. Firmware upgrades are always on the cards, and some would have seen the recent thread advising of updates to the HG659 router.

 

 

I first rang VF support to confirm that the offer to break my contract was still available and they then escalated my call. That person put me on hold for a few minutes to read my file and familiarise with my past issues. 

 

When he came back he confirmed I could break the VF contract and it was then he talked about the issues with the network and said he in fact also was on the same service as me. He then said that there was good news that faults had been found in the equipment and a rollout was going to be implemented. I commented that it was a bit sad that it has taken a whole year to sort this out. He then offered me a new 12 month contract which suited me as i didnt really want to deal with Chorus etc. 


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  # 1847409 16-Aug-2017 10:16
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Pumpedd:

 

 

 

I first rang VF support to confirm that the offer to break my contract was still available and they then escalated my call. That person put me on hold for a few minutes to read my file and familiarise with my past issues. 

 

When he came back he confirmed I could break the VF contract and it was then he talked about the issues with the network and said he in fact also was on the same service as me. He then said that there was good news that faults had been found in the equipment and a rollout was going to be implemented. I commented that it was a bit sad that it has taken a whole year to sort this out. He then offered me a new 12 month contract which suited me as i didnt really want to deal with Chorus etc. 

 

 

Firmware rollout?





Kirk

 


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  # 1847421 16-Aug-2017 10:38
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kharris:

 

Pumpedd:

 

 

 

I first rang VF support to confirm that the offer to break my contract was still available and they then escalated my call. That person put me on hold for a few minutes to read my file and familiarise with my past issues. 

 

When he came back he confirmed I could break the VF contract and it was then he talked about the issues with the network and said he in fact also was on the same service as me. He then said that there was good news that faults had been found in the equipment and a rollout was going to be implemented. I commented that it was a bit sad that it has taken a whole year to sort this out. He then offered me a new 12 month contract which suited me as i didnt really want to deal with Chorus etc. 

 

 

Firmware rollout?

 

 

Quite sure he said hardware.

 

But hey I may have got it wrong.


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  # 1847422 16-Aug-2017 10:40
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kharris:

 

Pumpedd:

 

 

 

I first rang VF support to confirm that the offer to break my contract was still available and they then escalated my call. That person put me on hold for a few minutes to read my file and familiarise with my past issues. 

 

When he came back he confirmed I could break the VF contract and it was then he talked about the issues with the network and said he in fact also was on the same service as me. He then said that there was good news that faults had been found in the equipment and a rollout was going to be implemented. I commented that it was a bit sad that it has taken a whole year to sort this out. He then offered me a new 12 month contract which suited me as i didnt really want to deal with Chorus etc. 

 

 

Firmware rollout?

 

 

After the nightmare I had on phone calls with VF yesterday I doubt they have a clue what is going on.





Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

There is no planet B

 

 


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Vodafone NZ

  # 1847439 16-Aug-2017 11:06
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Apologies all - known issue with WKE.2 node (Newtown) - networks team working on it.





Channel Manager, Help & Support @ Vodafone NZ


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  # 1847463 16-Aug-2017 11:41
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MikeHales:

 

Apologies all - known issue with WKE.2 node (Newtown) - networks team working on it.

 

 

Thanks - network status page still says no issues?





Kirk

 


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