OK, just want to clarify.
We do monitor the network consistently and there is NOT any congestion. If there are issues, it could be related to line, modem or network access points not network speeds and so please do let us/me know and then we can investigate those.
There were issues with regard to network software, which lead to dropouts and I've updated here about that previously. And unfortunately, we had a power outage that affected services earlier today that's been fixed.
Sorry to ask the obvious, but if you monitor the network constantly, and I'm not doubting you don't, then how come no one found and fixed the noise detected on the node that Mike is on prior to him requesting assistance? Did this simply fall through the cracks? Could this same issue be occurring elsewhere without VF's knowledge.