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297 posts

Ultimate Geek

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Reply # 133755 28-May-2008 10:13
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You mean the vodafone experience is going to be left unprotected?  :(

;)

How will this one be spun??


94 posts

Master Geek


Reply # 133759 28-May-2008 10:19
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Vodafone are not doing this voluntarily but after being leaned on by the Commerce Commission, specifically the new telco commissioner (according to the Independent Financial Review)

OH NO! Now customers' experience of the Vodafone brand will be unprotected - something must be done

Paul Brislen> This is being done to protect the customers’ experience of the Vodafone brand.

Eh Paul ;~)

Bugger, someone beat me to it - hahahahahahaha


 
 
 
 


600 posts

Ultimate Geek
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  Reply # 133771 28-May-2008 10:54
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Nice  I don't think I've ever seen them act so quickly!  It also seems the Commerce Commission understood who this was really targeted at.

"Vodafone's move was potentially a major competitive barrier to a new entrant, and they [Vodafone] reconsidered and chose not to proceed," Patterson said.

If any of the people out there had contact with the CC, nicely done!





970 posts

Ultimate Geek

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Vodafone

  Reply # 133786 28-May-2008 11:18

Here's the link to our letter to the Commerce Commission BEWARE: it's a PDF.

Clearly this is a win for customer feedback. Our customers told us they didn't like the move so we've changed what we're doing.

Any handsets that are locked will be unlocked for free. Just follow the instructions on the box.

Cheers

Paul







Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz


94 posts

Master Geek


  Reply # 133788 28-May-2008 11:26
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C'mon Paul, play the game ;-)

I'm one of your customers - what dangers are lurking now that my "brand experience" will not be protected by handset locking?

Waiting...

Actually, don't worry about it - we all know it's defending the indefensible - guess that's why PR get paid the big buck$.

Bit like the lawyers who defend heinous crimes.

At least they have code words for when they are not seriously supporting the argument "I'm instructed to advise" etc.



BDFL - Memuneh
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Reply # 133795 28-May-2008 11:35
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on2it: C'mon Paul, play the game ;-)

I'm one of your customers - what dangers are lurking now that my "brand experience" will not be protected by handset locking?

Waiting...


Now this is uncalled for. Everyone knows the thing happened, there was a (n official mandatory) spin but it's no reason for keeping doing this. It gets to the point of trolling.




94 posts

Master Geek


  Reply # 133802 28-May-2008 12:07
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Fair enough but I reckon blatant spin should be called for what it is.

That's why the lawyers use their code words so they signal to the others in the court that they're being paid to speak and they don't actually support the argument.

I was pissed off with my service provider announcing handset locking on a BS excuse - why shouldn't they squirm?

OK, not nice, lowering yourself to their level, stop it.

If it's OK I'll go with "this is blatant spin from the paid PR department and here's why I think that" if that doesn't offend :-)

Roll on the Telecom network build - break the GSM monopoly in New Zealand!

78 posts

Master Geek


  Reply # 133810 28-May-2008 12:20
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I think locking handsets would quickly see opportunistic people start businesses that deal with the unlocking of these handsets. Consumer protection in this manner really just isn't as appealing as a business model than providing targeted mobile plans and services to customers.

So thanks to Vodafone for revisiting their decision, I think it was the better option strategically.

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  Reply # 133828 28-May-2008 13:11
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This morning Colin on RadioNZ was talking with about Mobile phone unlocking.

Nice to see that Vodafone can change, but for how long.

I wonder if the line in the budget about “on open access and are neutral to technology”
made any impact.

On reading the Vodafone reply to Comcom,  it sounded like they need to borrow that Telecom parrot to sell some new phones.

The Vodafone live brand will loose it's value and be, ummm cheap..

Amanzi
777 posts

Ultimate Geek
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  Reply # 133835 28-May-2008 13:28
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I just want to say well done to everyone on this thread that raised concerns with the phone locking. And all those that blogged about it, or discussed it around the water cooler at work, or on Twitter. We can make a difference.... :)

462 posts

Ultimate Geek
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Reply # 133862 28-May-2008 14:47
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This really shows that every so often, the ordinary customer can have a victory. May there be many more.




Jonathan Mosen

 

Mosen Consulting, for advice on web and app accessibility

 

http://mosen.org

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Spark

Reply # 133889 28-May-2008 16:14
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Hypothetically speaking; if a customer has already paid this fee, will they get a refund?

nzbnw








970 posts

Ultimate Geek

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Vodafone

  Reply # 133895 28-May-2008 16:22

nzbnw:

Hypothetically speaking; if a customer has already paid this fee, will they get a refund?

nzbnw



Yes.




Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz


30 posts

Geek


Reply # 133903 28-May-2008 16:47
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Laughing

Hilarious, from the comments at the start of this thread by Paul to the reply above... He's very good at what he doesCool

970 posts

Ultimate Geek

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Vodafone

  Reply # 133905 28-May-2008 16:49

blaXoid: Laughing

Hilarious, from the comments at the start of this thread by Paul to the reply above... He's very good at what he doesCool


Innocent




Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz


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