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Topic # 222702 24-Aug-2017 14:11
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So VF are upgrading my business connection from 200/200 to 900/450. Work was to commence between the 17th and 23rd, my upgrade seems to have taken place but only sort of, my download speed is still the same but my upload speed has increased to the new limit of 450....

 

I am guessing this is a provisioning error as I have rebooted my gateway and ONT.

 

 

 

Any ideas?


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  Reply # 1852022 24-Aug-2017 16:28
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Dont know if it applies to your connection, but have you checked your router QOS settings? When I upgraded to the 200/20 plan with Vodafone, I was still only getting the old 100/10 speeds, because my router QOS was set to limit download and upload speeds to 100/10 until I changed it to 200/20.

 

 


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  Reply # 1852043 24-Aug-2017 17:47
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If your upload speed has increased to 450, then you will most likely be provisioned properly. Try and test downloading files from somewhere local OR use a different speed test server.

 

900Mbps will be the EIR at layer 3. So you are not guranteed that speed. If it were a CiR  it would be a different story. (and price).

 

Also try another computer....... And use firefox to do a speedtest NOT chrome. 






 
 
 
 


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Spark NZ

  Reply # 1852047 24-Aug-2017 18:06
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darylblake:

 

If your upload speed has increased to 450, then you will most likely be provisioned properly. Try and test downloading files from somewhere local OR use a different speed test server.

 

900Mbps will be the EIR at layer 3. So you are not guranteed that speed. If it were a CiR  it would be a different story. (and price).

 

Also try another computer....... And use firefox to do a speedtest NOT chrome. 

 

 

Nope, forget allll the browsers. Use the windows 10 speedtest app. This could also be to do with the LFC profile being updated but not the ISP BNG profile.

 

Some ISPs have a profile they also need to set as well to match the LFC policers. Well, the ones that care about the customer experience do anyway... :-)

 

 

 

Cheers - N

 

 


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  Reply # 1852091 24-Aug-2017 19:56
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It could be any number of factors and this is possibly one.

 

So you saying you think they have created a QoS profile on the ISP's BNG that is just under the threshold that the LFC provisioned which stops the LFC's polt from dropping packets because the BNG will rate shape it. I know that vodafone do create these profiles, because my mum was on a 30/10 plan with vodafone. And after chorus upgraded evolve 1 to 50/10 it took vodafone about 2-3 months to change it until we were actually able to download at 50Mbit.

 

It is possible that this is the case, however the problem with this theory is where they only set a QoS of 200Mbit on the download, normally they would have set an upload limit as well, generally in line with the plans they offer.

 

If your radius user was on a 200/200 or 200/20 QoS profile before, and they have forgotten to update it, then your upload would be shaped as well and this doesn't appear to be the case.

 

However, it is definitely worth calling your ISP and getting them to check your user settings. But this is just one of many factors including:

 

1) You have a dated computer

 

2) Your CPE unit (router) is choking due to it trying to do too much, perhaps to many firewall rules etc.

 

3) Or as Talkiet mentioned, your user settings at the ISP are not quite right

 

But FWIW I have tested my aging macbook pro plugged directly into a gig switch which is fed to MDR in Auckland via a 10gig link, and I have still had speed tests where my upload was about 930mbit and the download was about roughly 300. I tested with another machine on the same link, and got a full gig. So I actually think you need to try another computer.






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