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514 posts

Ultimate Geek

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#22283 22-May-2008 18:34
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I finally decided enough is enough regarding Orcon's speed issues, so signed up for Vodafone Broad Band today. I'd like to wait it out, but working from home for a US company, I just can't as it's impacting on productivity.

Initially I attempted to sign up on-line, however every sign up link returned a "The page cannot be displayed" message from IE, so ended up phoning in and chatted to a very cheerful and courteous person who took me through the process.

I realise that Vodafone acquired the artist formerly known as Ihug <grin> but didn't fully appreciate that there appears to be no integration at this stage between the Vodafone Mobile billing system and the broad band system. I thought I'd be able to just quote my Vodafone cell number or account number and make the process simpler, but apparently not, at least, not yet. Is this coming in future?

My main question relates to the $30 a month to double your broad band from 20 to 40gb. My friendly salesperson wasn't totally sure of the answer to this question. Do you only pay that $30 when you exceed your 20gb, or do you have to commit to the 40gb on an ongoing basis. To put it another way, is it the case that if I use 19gb, I pay $30 less that month than I would if I used 21?

Thanks for any help, and thanks also to Vodafone for a good experience and an informative follow-up e-mail when the process was over.




Jonathan


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  #132601 22-May-2008 19:07
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jmosen: My main question relates to the $30 a month to double your broad band from 20 to 40gb. My friendly salesperson wasn't totally sure of the answer to this question. Do you only pay that $30 when you exceed your 20gb, or do you have to commit to the 40gb on an ongoing basis. To put it another way, is it the case that if I use 19gb, I pay $30 less that month than I would if I used 21?

Looks like you're on Ultimate. In that case, you have two options for a "double your data":
  • a one off - as in you want 20GB more for just that one month
    - OR -
  • as a continually recurring addition - which will continue to add 20GB until you stop.
You get throttled to 64kbps after you've spent all your data. Remember that you can only add one "double your data" block.




You must choose if you need to double your data - the process is not automatic.




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  #132602 22-May-2008 19:08
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I am quite sure its only when you go over!

Don't hold me to this

(Hope someone else can help)

John

 
 
 
 


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Master Geek


  #132603 22-May-2008 19:11
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eeeek... shudder to think what would happen if they intergrated the two systems.


  • Simply login to My Vodafone
  • Once you've logged in, click on double your data from the left hand side menu.
  • From the drop down list select which broadband account you want to double your data on.
  • Then select whether you want to:
    do Double your data as a one-off until your data allowance is set to start again
    do Double your data every month
    do Or if you've doubled your data every month - you can select that you no longer want to do this
  • Hit the submit button and your done!



514 posts

Ultimate Geek

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#132604 22-May-2008 19:13
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Excellent, thanks to all who took the time to respond. Fingers crossed I'll be able to download at even a half decent speed when the switch is made.




Jonathan


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