I don’t know what the odds are of having two faulty brand new routers with the exact same fault so I’m wondering if there is a bigger batch problem here?
Before you suggest its a user fault I’ve setup dozens of these specific routers and been configuring routers for a living with everything from Dlinks up to Cisco’s.
If anyone from Vodafone can chip in if they’ve heard anything or anicdotally noticed more calls on wifi issues. I tried ringing the business support but gave up after 20 minutes. I have to say forcing people to listen to a nearly 2 minute spiel on the Vodafone email change with no option to skip before you even get to the hold queue is a bit rich.
I think both Vodafone and Spark should offer a course you sit and once you are passed you become certified to ring a number and enter a pin and get straight to a tier two Helpdesk too. It can be pretty frustrating trying to get a problem resolved arguing with a tier 1 support person who doesn’t understand the fault. Usually once you get past the frontline the techs are really good to deal with.