[WXC/VFX] VFX Call Problems

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nbroad

233 posts

Master Geek

# 144023 7-Jul-2008 19:51

I don't want to speak too soon, touch wood and all that, but I've just done a speed test and I'm getting 4824 kbps down at 7.46pm.

Here's hoping the exchange capacity has been fixed and we are back to normal speed!!!

Nigel.

KShips

149 posts

Master Geek

# 144242 8-Jul-2008 08:36

I also had speeds very similar to that around 7.30pm last night. Long may it last!

BrettW

5 posts

Wannabe Geek

# 144409 8-Jul-2008 10:46

My connection has also returned to near normal, about 3 days ago. 4000/800 at non peak, 3000/700 peak. Which is acceptable given my distance from exchange(in Palmerston North).

joshp

205 posts

Master Geek

Trusted

WorldxChange

# 144420 8-Jul-2008 10:53

I would be interested to hear how your VFX performance goes with these recent changes during peak times.

Cheers

Josh

http://wxc.co.nz

Dancer

4 posts

Wannabe Geek

# 146551 11-Jul-2008 05:19

HI Nigel

I'm in Invercargill and have also had similar issues with our VFX - sometimes the lagg is so bad its like a ship to shore call. We experience random disconnections, dead air in the middle of calls, heaps of static, loss of volume and no dial tone. Also our broadband connection has dropped away so badly we are operating way below dialup speed. Did a speed test while talking to an Xnet rep this week and found we were streaming in at 4000 kbps but our download speed was only 195 kbps and then 145 kbps when I tried it again 5 mins later.

I was told our router was at fault which didn't seem right in this instance so I asked my techie son what he thought was going on and he said we may may need a port reset at the exchange or a change of port as ours could be faulty. He also said that such low bandwidth was possibly also the reason our VFX was so inconsistantly poor. We've been left hanging here so intend to follow up on his advice and contact Xnet again.

maverick

3594 posts

Uber Geek

Trusted

WorldxChange

# 146557 11-Jul-2008 06:09

Dancer: HI Nigel

our download speed was only 195 kbps and then 145 kbps when I tried it again 5 mins later.

Here lies a major issue and will be causing most of the issues this is generally no where good enough to run VFX over , you have an issue with your DSL connection and this is the root cause of your problems, contact the help desk so they can take a look at your connection.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

nbroad

233 posts

Master Geek

# 146651 11-Jul-2008 11:39

Hi Maverick,

Your helpdesk staff tried their best with our problem but in the end it seemed there was nothing your guys could really do. If you check back in this thread you'll see that the problem affecting us in Palmerston North was 'telecom exchange congestion' and the only option seemed to be to wait for Telecom to upgrade exchange capacity at their leisure.
My ADSL line had no problems, the speed was around 5 mbps in the morning but dropped to 700 kbps at night which made VFX almost un-useable.
Telecom must have done some work at the affected exchange over the last week as my peak speeds have improved, as also noticed by the other Palmerston North users in this thread. My ADSL went down for 6 minutes last night and came back up again so maybe work is continuing. Can anyone from Xnet get an update on this?

My speed to Xnet is now normally over 2 mbps at peak time which is a definate improvement but I am still getting a bit of packet loss on phone calls at peak time.

Josh: yes my VFX calls at peak time have definately improved.

I'm not sure where the bottleneck is/was and where/how Telecom add capacity to resolve it? Maverick, maybe you have a bit more knowledge in this area and could explain?

Cheers,
Nigel

nbroad

233 posts

Master Geek

# 146658 11-Jul-2008 11:45

Hi Dancer,

Are you saying your modem/router connects at 4000 kbps but in speed tests to xnet you only get 195 kbps?
Is this at peak time? If you get 4000 kbps to xnet off peak and it slows to a crawl at night then it would sound like a similar problem to ours in Palmerston North.

Could it be that certain exchange equipment around the country is not keeping up with the uptake rate of broadband connections?

Of course your problem could be something completely different and un-related!

Cheers,
Nigel

maverick

3594 posts

Uber Geek

Trusted

WorldxChange

# 146660 11-Jul-2008 11:47

Hi Nigel,

Yes I was totally aware of the issue you were experiencing, I was refering to Dancers post, which is a totally different scenario to the one you were experiencing, his will be a line issue, whereas you and a couple of other on the same local exchange were experiencing peak time slowdowns that were due to the lack of local capacity (backhaul) for DSL customers from that exchange.

Telecom will have their own systems in place and upgrade schedules, these will be based around forecast and traffic monitoring. They will add capacity based around a set of predefined rules, what they are .... not sure there , best you ask them

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

nbroad

233 posts

Master Geek

# 146680 11-Jul-2008 12:13

Hi Maverick,

Sorry, when Dancer stated he was 'streaming in at 4000 kbps' but could only 'download at 195 - 145 kbps' it just sounded a little similar to our issue but worse! That's why I've asked him to clarify slightly whether he is 195 kbps all the time or if he can achieve 4000 kbps off peak.

Thanks for explaining re the backhaul etc. It's good to know that Telecom will do something eventually but it's a pain that they let it get so bad in our case.

I think if I phoned them to ask about capacity upgrade schedules they would just tell me to bugger off!
If I phoned and said my ADSL was slow at peak times and I wanted to know what they were doing about it I'm picking they would just say 'talk to your ISP"!

Cheers,
Nigel

BrettW

5 posts

Wannabe Geek

# 146764 11-Jul-2008 14:02

I interpreted it as he was *syncing* at 4000. With a DL rate of 195kbs.

For me it was syncing at 3500 - 4000 and real world download of 500kbs.

Telecom's official policy is you deal with your ISP. If your inquiry made it thru to investigation, I can almost certainly say your ISP would get back a response such as "Issue investigated. Congestion may occur at peak times."

nbroad

233 posts

Master Geek

# 146781 11-Jul-2008 14:23

That's what I thought Dancer was saying too.

If his ADSL sync's at 4000 kbps and his speed tests are 195 kbps then doesn't it sound like a similar scenario to ours?
Am I wrong in saying that if your modem sync's at 4000 kbps and all is well on the exchange/backhaul etc then you should be able to get somewhere around 3500 kbps (taking into account overhead etc) from your ISP?
edit: I know there may be other factors that may be causing the 195 kbps speed.

Need more info Dancer!!

Dancer

4 posts

Wannabe Geek

# 146984 11-Jul-2008 22:04

Hi Maverick

THanks to you and everyone else for your interest and advice. This girl is interested in how it all works but definately learning here so fall over a bit still with all the terminology. Yes we were 'streaming' or 'syncing' hope that means the same, at 4000Kbps but only getting 145 - 195 Kbps download speed which was really pitiful as its been like that for a couple of months. I didn't try to log it earlier as we had been kindly sent a bit of a vicious 'worm' from the 'Generic' series and it was causing all sorts of issues so couldn't really tell how the computor was running till I got rid of that.

I did ring the help desk again late afternoon and got Simon who we've had before and who is really cool at sorting situations so great. He told us Telecom had changed the D Slam card at our exchange at 1.00am this morning so all of a sudden we now have good band width again; our pages load fast and I can actually open pdf files again = all good for the study. Simon said he was'nt able to check our line at the time but will get back to us. We are still experiencing the odd weird with our VFX - a Telstrar clients computor sent us multiple calls tonight from the fringe of the city so not sure there but fingers crossed its all getting better. Hope this helps someone else. We run a linksys router model WAG54GP2 V2-ANNEX A which has worked out pretty good so far.

Averil

maverick

3594 posts

Uber Geek

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WorldxChange

# 147033 12-Jul-2008 09:24

Dancer: Hi Maverick

THanks to you and everyone else for your interest and advice. This girl is interested in how it all works but definately learning here so fall over a bit still with all the terminology. Yes we were 'streaming' or 'syncing' hope that means the same, at 4000Kbps but only getting 145 - 195 Kbps download speed which was really pitiful as its been like that for a couple of months. I didn't try to log it earlier as we had been kindly sent a bit of a vicious 'worm' from the 'Generic' series and it was causing all sorts of issues so couldn't really tell how the computor was running till I got rid of that.

I did ring the help desk again late afternoon and got Simon who we've had before and who is really cool at sorting situations so great. He told us Telecom had changed the D Slam card at our exchange at 1.00am this morning so all of a sudden we now have good band width again; our pages load fast and I can actually open pdf files again = all good for the study. Simon said he was'nt able to check our line at the time but will get back to us. We are still experiencing the odd weird with our VFX - a Telstrar clients computor sent us multiple calls tonight from the fringe of the city so not sure there but fingers crossed its all getting better. Hope this helps someone else. We run a linksys router model WAG54GP2 V2-ANNEX A which has worked out pretty good so far.

Averil

Hi Dancer,

Great to hear, no problem on the terminolgy thing there is a lot to learn nowdays, I thought this may be the issue , Simon is very very good and I'm glad he has sorted that part for you(think he wants my Job

),

Most probably your may have been refering to the SYNC not "streaming" this bascially means the speed at which your router connects back to the DSLAM/ ISAM which is Equipment in the Exchange which supplies the DSL service to you, Syncing at 4000Kbps means you should be able to get reasonable download speeds up to a max of 4000Kbps.... hope that helps.

I'm interested by this comment in particular though

"a Telstrar clients computor sent us multiple calls tonight from the fringe of the city so not sure there" as I'm not sure what you maen by this and this should have nothing to do with the VFX service.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

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