Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




483 posts

Ultimate Geek

Subscriber

#228836 25-Jan-2018 06:20
Send private message

Currently in Singapore and 1 day into a $19 roaming add-on that I bought when I landed in Sydney on the way here.

 

As per image below, this worked as expected in Sydney (no charge for txt's) but since arriving in Singapore I have been charged casual roaming rates for calls and txt's but interestingly (well, fortunately) not data.

 

Something badly amiss. 

 

How do I get this to stop and how do I get the charges reversed?

 

As can be seen in second image add-on is showing as active but only the 7 txt's sent from Sydney and data usage have been deducted.  Not the txt or calls made or received here in Singapore.

 

Singapore is listed as one of the countries covered by the add-on.

 

 

 

A couple of weeks ago I bought the same add-on when I landed in UK. That worked fine for the 4 days I was in London, then 3 days in Bermuda.

 

But this time things seem to have gone haywire.

 

 

 

One oddity.  In my Vodafone account, this is actually showing as three active $19 roaming add-ons, all displaying the same info as in the image below.

 

 

 

Any help appreciated.  At risk of running out of credit in my account if this continues.

 

 

 

 

 

 

 

 

 

 

 

 

 

 


Create new topic
5883 posts

Uber Geek

Trusted
Lifetime subscriber

  #1946373 25-Jan-2018 07:47
One person supports this post
Send private message

You need to call Vodafone and raise an incident as the ama records need to be checked and then I suspect that ticket passed to the T&C team

Linux

Edit: Have sent link to this thread off to Prepay service owner in Vodafone as well

5883 posts

Uber Geek

Trusted
Lifetime subscriber

  #1946376 25-Jan-2018 07:54
Send private message

@DS248 I have sent you a DM

Linux

 
 
 
 




483 posts

Ultimate Geek

Subscriber

  #1947643 28-Jan-2018 00:49
One person supports this post
Send private message

Update:

 

Thanks to Linux for porting this issue to the appropriate section of Vodafone and for subsequent follow up. 

 

The problem was quickly identified and a fix to be implemented next up date of the system config/software(?). 

 

Issue now appears to have been fixed.  As of today, my txt's and calls are no longer being charged at casual roaming rates.

 

 

 

Vodafone will apparently be bulk crediting all impacted Prepay subscribers once the issue has been corrected.  

 

That still to happen in my case but at least no further invalid charges are being incurred. 

 

 


5883 posts

Uber Geek

Trusted
Lifetime subscriber

  #1947791 28-Jan-2018 10:17
Send private message

@DS248 Yes I can confirm fix went in Friday evening NZ time

 

Linux


Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Withings launches three new devices to help monitor heart health from home
Posted 13-Feb-2020 20:05


Auckland start-up Yourcar matches new car buyers with dealerships
Posted 13-Feb-2020 18:05


School gardens go high tech to teach kids the importance of technology
Posted 13-Feb-2020 11:10


Malwarebytes finds Mac threats outpace Windows for the first time
Posted 13-Feb-2020 08:01


Amazon launches Echo Show 8 in Australia and New Zealand
Posted 8-Feb-2020 20:36


Vodafone New Zealand starts two year partnership with LetsPlay.Live
Posted 28-Jan-2020 11:24


Ring launches indoor-only security camera
Posted 23-Jan-2020 17:26


New report findings will help schools implement the digital technologies curriculum content
Posted 23-Jan-2020 17:25


N4L to upgrade & support wireless internet inside schools
Posted 23-Jan-2020 17:22


Netflix releases 21 Studio Ghibli works
Posted 22-Jan-2020 11:42


Vodafone integrates eSIM into device and wearable roadmap
Posted 17-Jan-2020 09:45


Do you need this camera app? Group investigates privacy implications
Posted 16-Jan-2020 03:30


JBL launches headphones range designed for gaming
Posted 13-Jan-2020 09:59


Withings introduces ScanWatch wearable combining ECG and sleep apnea detection
Posted 9-Jan-2020 18:34


NZ Police releases public app
Posted 8-Jan-2020 11:43



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.