Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




3523 posts

Uber Geek

Trusted
Lifetime subscriber

#23324 25-Jun-2008 17:13
Send private message

I've had to make a number of toll calls to Auckland recently, even though the organisation I've been trying to call has an 0508 number.  Calling from my WorldxChange number I'm greeted by a message informing me the toll free number I've called "does not accept calls from mobile phones."

Errrm - I'm not calling from a mobile phone...

According to WorldxChange, this is because TelstraClear do not recognise my number as a valid landline.  This means that I'm being forced to pay for calls which the organisation I'm trying to contact wants me to make for free - hence their employment of a "toll free" number.

A WorldxChange CSR informed me "There's not much that can be done short of bringing this to their [TelstraClears] attention and unfortunately this is a slow process."  So, I've requested that this slow process be kicked off and requested that TelstraClear refund me the costs they've forced me to incur.

It'll be interesting to see if anything ever happens in relation to this.  Somehow I doubt it...

This problem does not affect any 0800 numbers I've tried, so I have to wonder if this is just TelstraClear being petty towards WXC?

Create new topic
3594 posts

Uber Geek

Trusted
WorldxChange

  #140530 25-Jun-2008 18:08
Send private message

Can you PM the details and I will raise this as an issue directly with T/C, 0508 is a tollfree service and TelstraClear will not be doing this on purpose it would be more they don't have some number ranges progammed in the IN part of their network looking after 0508




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications



3523 posts

Uber Geek

Trusted
Lifetime subscriber

  #140556 25-Jun-2008 19:15
Send private message

maverick: Can you PM the details and I will raise this as an issue directly with T/C, 0508 is a tollfree service and TelstraClear will not be doing this on purpose it would be more they don't have some number ranges progammed in the IN part of their network looking after 0508

Thanks.  Done.

Regards
Steve

 
 
 
 


3594 posts

Uber Geek

Trusted
WorldxChange

  #140631 26-Jun-2008 07:39
Send private message

Testing the number you sent me, the RVA is saying it dosn't accept calls didn't say anything about Mobile Phones tested from 3 different lines, also just tested rthat number from a telecom line and get the same RVA, the issue is actually the Companies 0508 number there is nothing actually wrong in the Network Steve it is just this number is rejecting calls, best bet is to let the company know there 0508 number is not working.




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

Awesome
4874 posts

Uber Geek

Trusted
Subscriber

  #142539 3-Jul-2008 14:28
Send private message

Is this perhaps what I think is happening here?

The Toll Free number may be setup for a specific region only and calls from outside that region get rejected. That's why the RVA doesnt specifically refer to Mobiles.

Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

New Vodafone mobile data plans with unlimited data
Posted 26-Feb-2020 06:55


Vodafone launches innovation initiatives to help businesses use 5G
Posted 26-Feb-2020 05:00


Ultimate Ears HYPERBOOM brings massive sound and extreme bass
Posted 25-Feb-2020 09:00


Withings launches three new devices to help monitor heart health from home
Posted 13-Feb-2020 20:05


Auckland start-up Yourcar matches new car buyers with dealerships
Posted 13-Feb-2020 18:05


School gardens go high tech to teach kids the importance of technology
Posted 13-Feb-2020 11:10


Malwarebytes finds Mac threats outpace Windows for the first time
Posted 13-Feb-2020 08:01


Amazon launches Echo Show 8 in Australia and New Zealand
Posted 8-Feb-2020 20:36


Vodafone New Zealand starts two year partnership with LetsPlay.Live
Posted 28-Jan-2020 11:24


Ring launches indoor-only security camera
Posted 23-Jan-2020 17:26


New report findings will help schools implement the digital technologies curriculum content
Posted 23-Jan-2020 17:25


N4L to upgrade & support wireless internet inside schools
Posted 23-Jan-2020 17:22


Netflix releases 21 Studio Ghibli works
Posted 22-Jan-2020 11:42


Vodafone integrates eSIM into device and wearable roadmap
Posted 17-Jan-2020 09:45


Do you need this camera app? Group investigates privacy implications
Posted 16-Jan-2020 03:30



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.