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# 239531 22-Jul-2018 15:11
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I have a Sure Signal which I use for my cell S6 and tablet S2. But on a frequent basis I notice one or both devices has a low signal meaning it's not using the Sure Signal. Why is this?





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  # 2060440 22-Jul-2018 15:13
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Are the handsets handing over to 4G is the internet dropping out and the Sure Signal losing connection?

 

John

 

Edit: When it happens type into the phone *#0011# and see what service the handset is camping onto

 

 




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  # 2060441 22-Jul-2018 15:16
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Linux:

 

Are the handsets handing over to 4G is the internet dropping out and the Sure Signal losing connection?

 

John

 

 

I have an InspireNet VDSL2 connection which is very stable. Though on that topic, I have seen the Sure Signal fall off from time to time though the connection is fine.

 

But the 4G thing may be a possibility. Vodafone has patchy Band 28 coverage here.





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  # 2060442 22-Jul-2018 15:19
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Depending on which model of Sure Signal unit you have got some can only handle 4 connections (in use not idle) at a time so then when you come to make a call or use mobile data you will use the weak signal from the mobile network

 

John




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  # 2060443 22-Jul-2018 15:22
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Linux:

 

Depending on which model of Sure Signal unit you have got some can only handle 4 connections (in use not idle) at a time so then when you come to make a call or use mobile data you will use the weak signal from the mobile network

 

 

I have the curren model unit (Askey v3)

 

We have upto 3 devices which can use it.





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  # 2060445 22-Jul-2018 15:24
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What about others around you just not in your house?

 

John




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  # 2060446 22-Jul-2018 15:26
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Linux:

 

What about others around you just not in your house?

 

 

We are in a rural township so that is unlikely due to distance to the nearest neighbours (50m+?)





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  # 2060447 22-Jul-2018 15:28
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50 Meters is not that far, Next time it happens look at the Sure Signal unit and see if the telephone is lit up

 

John


 
 
 
 




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  # 2060449 22-Jul-2018 15:30
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Linux:

 

50 Meters is not that far, Next time it happens look at the Sure Signal unit and see if the telephone is lit up

 

 

My thoughts are we would need at least another 3 devices accessing it to cause an issue and we just don't have that density here.





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  # 2060673 22-Jul-2018 21:03
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I have found that during calls, my phone sometimes switches to a cellphone tower, even if I'm right next to the Sure Signal. This results either in the call dropping, or the person on the other end barely being able to hear me.

The only "solution" I have to this is to hide in the centre of the house away from windows, where the phone has no chance of picking up a cellphone tower.

Not sure whether this is an issue with the Sure Signal, phone, or both.

Otherwise, the phone doesn't tend to drop off the Sure Signal while idle, except where a) I'm in a part of the house far from the Sure Signal b) my internet connection is on the fritz or c) the Sure Signal has dropped off its server. Both b and c are pretty rare.

I have a different version of the Sure Signal (v2) and also different phones (iPhones), so may not be directly comparable.

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  # 2060708 22-Jul-2018 22:18
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Are the handsets handing over to 4G is the internet dropping out and the Sure Signal losing connection?

 

When it happens type into the phone *#0011# and see what service the handset is camping onto

 

 

Network Cell Info Lite (http://wilysis.com/networkcellinfo ) will let you see a visual of this too.

 

And report the PCS ID, of which the sure signal will be single digit, and the tower 3. I also note the 2nd handover ID isn't provided when on the SS compared to a tower.

 

Since the V3 only appears to do 3.5G (HSPA+ only?), I've adjusted my handset to 3G from' 4G preferred'. Seems to not hand off as much now, presumably as it now can't see a higher rate tower - not that voice is meant to use the same channels as data 0.o

 

I do infrequently have to toggle flightmode to get it to lock on coming home however

 

Give that a shot if you have the option and see if it does the same


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