Perhaps one of the Vodafone reps on here could help with this situation as I have hit a brick wall in trying to move from 2 Degrees to Vodafone.
As part of renewing my home broadband/TV package with Vodafone I also signed up to an on account plan on 27 August and would need to have my number switched from 2 Degrees to Vodafone. I received a Vodafone SIM card in the mail and got a text that the switch would happen on 4 September. However my number is still on 2 Degrees today and I have now received the first bill from Vodafone. They have charged me from 28 August so I am required to pay for 2 weeks I have not been provided the service.
I have got nowhere with the Vodafone Call Centre. Today they told me the number is active on their network from their end. But it is definitely still on 2 Degrees and working with my 2 Degrees sim card. They suggested I call 2 Degrees and ask if the number has been released from their end which I have just done and they told me the number is definitely still on their network and they have received no request to port it. So I now have 2 networks saying the same number is on their network, and of course now bills from 2 networks!
What are my options from here? Do I need to cancel the Vodafone plan and just forget about it? Or do I need to lose the number I've had for 16 years and just get a new Vodafone one? Surely porting a number from one network to another is something common isn't it? And surely the billing should begin from the day I receive the service. The only thing I can think that has caused confusion is that I was originally with Vodafone from 2002 until late last year and then switched, so is there some issue caused by trying to switch back? Or do Vodafone think I never switched away from them so don't need to port the number?
Can anyone help?