We have a client who has reported an internet issue in Greymouth - I've logged in remotely (I'm in Christchurch) and confirm they can get to some IP's and not others. Stuff works, NZ Herald does not, Bing works, Google does not. Can't get responses pinging 184.108.40.206.
They CAN RDP to My server, the cannot RDP to the server of their head office who is also on Vodafone Fibre so its very strange. I was initially blaming some sort of network issue within Vodafone. I spoke to the help desk who were very helpful up until the point of the client not using a Vodafone router. I had to get the Vodafone router plugged back in and confirm the fault still existed to get any further.
This is a common issue and very frustrating. On the one hand I can understand it but at the same time we know the routers we are using and trust them and it would be an odd router issue (Beyond stupid miss-configuration).
We rang a local tech in Greymouth to get him to go onsite and plug in the new in the box Vodafone HG659 and he reported he has a few businesses in Greymouth experiencing the same issue - One client can get to Trademe but their phones can't connect to the VOIP provider. Apparently the Spark shop in Greymouth has the same issue.
So now the problem is murkier - Turns out Chorus had a fault affecting Fibre in Greymouth that was resolved at 1:50am this morning - Its looking like its not resolved but we can't contact Chorus as we have to go through our retailer. Vodafone apparently have nothing that lets them look for faults in their call centre geographically - Why do providers not have any AI in their systems so alert them that they have 10 customers on the phone to the call centre faults department who are all in the same localised geographic area?? The third Vodafone tech agreed on the information I provided to raise a ticket at least so hopefully that'll go up and then the next level tech team might notice a pattern, likewise having the Spark store affected might get them special notice from Sparks support (Assuming its a real spark store not a reseller) but its pretty frustrating when its like this and its very hard to actually get the fault escalated. For all I know the right people are looking at it but Spark list no faults, Vodafone list no faults and neither do Chorus. (Thats another bugbear, check the status sites first, ring and sit on hold only to be told they are aware of the fault - On the plus side all three of my calls to Vodafone today were answered pretty promptly)