Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




32 posts

Geek


# 243853 5-Jan-2019 11:46
Send private message

I have been trying to email VF concerning my home account.( cancellation actually)

 

the VF email address I have used is:

 

vodafonenz_customer_services@mailsy.custhelp.com

 

 

 

I want written confirmation that my instructions are both understood and will be actioned on the correct day.

 

Being a cynical old fella I suspect that this is an ploy to either ignore your order or force you to talk to them.

 

If anyone has other more productive email address's , I would appreciate it.

 

 

 

 

 

 

 

 

 

However: the response is

 

Hi there,

 

 

 

Thanks for getting in touch, you have come through to our Business Support Team. If you're looking for help or info about a personal Vodafone product or service, we've got all the details for you right here.

 

If not, and you need help with your Mobile or Broadband, chat to one of our team online between 9am-9pm, Monday to Friday. It's super simple, just head to our live chat assistant and follow the prompts. 

 

Or if you have a question or need help with something else, then we can still help, just give us a call.

 

thanks 
Your Team at Vodafone

 

 

 

 


Create new topic
1837 posts

Uber Geek

Subscriber

  # 2154809 5-Jan-2019 12:06
Send private message

Call them? 

 

Chat to them online?

 

https://www.vodafone.co.nz/contact/

 

 

 

One would think one needs to actually speak to them regarding dissconnection as they would need to pin verify you. 

 

 

 

Edit: saw you want a confirmation of what you want them to do. 

 

Good luck.

 

I guess at the end of the day they are only as good as the network infrastructure owner and their contractor e.g. Chorus and Chorus contractors. 

 

Edit2: if you did an online chat, you can save that. 

 

 


5141 posts

Uber Geek

Trusted
Lifetime subscriber

  # 2154837 5-Jan-2019 12:53
Send private message

Dude call them and note down time / date of call and remember you have to provide up to 30 days notice

 

John


Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel expands 10th Gen Intel Core Mobile processor family
Posted 23-Aug-2019 10:22


Digital innovation drives new investment provider
Posted 23-Aug-2019 08:29


Catalyst Cloud becomes a Kubernetes Certified Service Provider (KCSP)
Posted 23-Aug-2019 08:21


New AI legaltech product launched in New Zealand
Posted 21-Aug-2019 17:01


Yubico launches first Lightning-compatible security key, the YubiKey 5Ci
Posted 21-Aug-2019 16:46


Disney+ streaming service confirmed launch in New Zealand
Posted 20-Aug-2019 09:29


Industry plan could create a billion dollar interactive games sector
Posted 19-Aug-2019 20:41


Personal cyber insurance a New Zealand first
Posted 19-Aug-2019 20:26


University of Waikato launches space for esports
Posted 19-Aug-2019 20:20


D-Link ANZ expands mydlink ecosystem with new mydlink Mini Wi-Fi Smart Plug
Posted 19-Aug-2019 20:14


Kiwi workers still falling victim to old cyber tricks
Posted 12-Aug-2019 20:47


Lightning Lab GovTech launches 2019 programme
Posted 12-Aug-2019 20:41


Epson launches portable laser projector
Posted 12-Aug-2019 20:27


Huawei launches new distributed HarmonyOS
Posted 12-Aug-2019 20:20


Lenovo introduces single-socket servers for edge and data-intensive workloads
Posted 9-Aug-2019 21:26



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.