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32 posts


# 243853 5-Jan-2019 11:46
Send private message

I have been trying to email VF concerning my home account.( cancellation actually)


the VF email address I have used is:




I want written confirmation that my instructions are both understood and will be actioned on the correct day.


Being a cynical old fella I suspect that this is an ploy to either ignore your order or force you to talk to them.


If anyone has other more productive email address's , I would appreciate it.










However: the response is


Hi there,




Thanks for getting in touch, you have come through to our Business Support Team. If you're looking for help or info about a personal Vodafone product or service, we've got all the details for you right here.


If not, and you need help with your Mobile or Broadband, chat to one of our team online between 9am-9pm, Monday to Friday. It's super simple, just head to our live chat assistant and follow the prompts. 


Or if you have a question or need help with something else, then we can still help, just give us a call.


Your Team at Vodafone





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1837 posts

Uber Geek


  # 2154809 5-Jan-2019 12:06
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Call them? 


Chat to them online?




One would think one needs to actually speak to them regarding dissconnection as they would need to pin verify you. 




Edit: saw you want a confirmation of what you want them to do. 


Good luck.


I guess at the end of the day they are only as good as the network infrastructure owner and their contractor e.g. Chorus and Chorus contractors. 


Edit2: if you did an online chat, you can save that. 



5141 posts

Uber Geek

Lifetime subscriber

  # 2154837 5-Jan-2019 12:53
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Dude call them and note down time / date of call and remember you have to provide up to 30 days notice



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