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i4n



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# 250705 22-May-2019 09:46
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It only took 2 months and 20 days to get the service installed. (They advertise 3 business days)

 

Now the speed is 1/4 of what is promised. It was 110mbps down and 100mbps up yesterday

 

The Static IP address i had yesterday is now dynamic

 

And it takes 30 minutes to get anyone to speak to in the call center

 

and complaints that are supposed to be answered in 2 business days, take 20 days to get a reply

 

 

 

 


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  # 2242936 22-May-2019 09:49
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@i4n How are you testing and where are you testing to?

 

@Shaunm


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  # 2242937 22-May-2019 09:50
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Also, what router are you using?

 

Test over Ethernet only.





 
 
 
 


i4n



41 posts

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  # 2242948 22-May-2019 10:18
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Ethernet, hardwired to the Ultrahub, wireless turned off

 

 

 

Testing via fast.com, get the same results from speedtest.net

 

 


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